Colleen Barker
Oswego,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Premiere Response
North Bergen, NJ
05.2023 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
CNA
Morningstar
Oswego, NY
06.2023 - 02.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
Security Officer
Allied Universal Security Services
Syracuse, NY
01.2015 - 08.2021
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Operated and maintained x-ray and metal detection devices at building checkpoints.
Hospital corpsman
United States Navy(Enlisted), National Naval Medical Center
Groton, CT
08.2010 - 02.2015
- Assisted many Marines in returning to full duty, cutting downtime and expenses
- Provided leadership, delegation and exceptional medical service in high-pressure situations
- Responded to emergencies with speed, efficiency and knowledgeable assistance
- Patrolled designated coverage areas and evaluated terrain for defensive use
- Trained in combat, life savings techniques and conducting physical exams.
- Instructed sailors and marines in first aid, self-aid and personal hygiene procedures.
- Performed preliminary exams to determine diagnosis and provide medical treatment.
Education
High School Diploma -
John C Birdlebough High School
Phoenix, NY06.2011
Some College (No Degree) - Criminal Justice
Onondaga Community College
Syracuse, NYSkills
- Appointment Scheduling
- Call Management
- Report Generation
- Information Security
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint Resolution
- Active Listening
- Documentation
- Conflict Resolution
- Dispute Resolution
- Microsoft Office Expertise
- Multi-Task Management
- Microsoft Excel
Timeline
CNA
Morningstar
06.2023 - 02.2024
Customer Service Representative
Premiere Response
05.2023 - 11.2024
Security Officer
Allied Universal Security Services
01.2015 - 08.2021
Hospital corpsman
United States Navy(Enlisted), National Naval Medical Center
08.2010 - 02.2015
High School Diploma -
John C Birdlebough High School
Some College (No Degree) - Criminal Justice
Onondaga Community College
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