Colleen M. Culhane
Denton,MD
Summary
Team-oriented professional in healthcare relations, known for high productivity and efficient task completion. Excels at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Adaptable individual with a proactive attitude, strong work ethic and ability to learn quickly.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Patient Service Specialist
Choptank Community Health Denton Medical Center
Denton, USA
01.2021 - Current
- Manage the patient check-in and registration process, ensuring accurate data entry of personal and insurance information.
- Practice AIDET with all patient interactions, and always maintain confidentiality.
- Accurately schedule or reschedule patient appointments according to provider templates and guidelines across multiple offices.
- Collect payments, educate patients on available payment plans, financial assistance options, and reconcile payments at the end of the day.
- Assist with billing issues, and accurately post charges, ensuring that all information is complete.
- Perform administrative tasks such as filing, faxing documents, copying materials, and other clerical duties, as needed.
- Work with medical staff, along with clinical staff, to coordinate workflow.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Ensure the front desk and patient area are kept neat and presentable to assure a safe environment.
Pharmacy Counter Assistant/Pharmacy Technician
Edwards Pharmacy
Centreville, USA
01.2013 - 12.2020
- Assisted customers with any questions or needs about medications, over-the-counter items, and medical equipment.
- Accurately filed prescription bags and written prescriptions.
- Answered multiple phone lines, took accurate messages, and transferred phone calls properly.
- Performed blood pressure readings as requested.
- Properly measured customers for compression stockings.
- Completed rental processes and purchases of medical equipment.
- Prepared prescription deliveries and collected the correct payment information from each customer.
- Compounded medications for all ages, and animals.
- Accurately measured and weighed ingredients for compounded medication.
- Maintained accurate records of compounded medications and ingredients used.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
Veterinary Assistant
Caroline Veterinary Clinic
Ridgely, USA
01.2014 - 12.2014
- Warmly answered phone calls and scheduled appointments.
- Made reminder calls to each client about their upcoming appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Made sure each room of the office was well-kept and sterilized after each client visit.
- Informed each owner about their pet's medication, needs, and what procedures were performed during each appointment.
Education
High School Diploma -
Kent Island High School
06-2011
Skills
- Team leadership
- Healthcare systems
- Pharmacy operations and compounding
- Effective multitasking
- Veterinary standards and procedures
- Customer service
- Teamwork and collaboration
Certification
- Veterinary Assistant Certification January 2015
- Pharmacy Technician Certification January 2020
References
Trinity Sylvester (302) 747-8591
Choptank Community Health- Office Manager
808 S. 5th Avenue Denton, MD 21629
Victoria Roles (302) 241-4566
Former Pharmacy Tech- Edwards Pharmacy
102 S. Commerce St. Centreville, MD 21617
Brittany Hyle (410) 829-1175
Veterinarian Assistant- Caroline Veterinary Clinic
9 N. Central Avenue Ridgely, MD 21660
Affiliations
- One of top 3 performers of all 5 Choptank locations within 1 year
- Two Bright Idea Awards
- Multiple positive recognitions from coworkers and patients
Timeline
Patient Service Specialist
Choptank Community Health Denton Medical Center
01.2021 - Current
Veterinary Assistant
Caroline Veterinary Clinic
01.2014 - 12.2014
Pharmacy Counter Assistant/Pharmacy Technician
Edwards Pharmacy
01.2013 - 12.2020
- Veterinary Assistant Certification January 2015
- Pharmacy Technician Certification January 2020
High School Diploma -
Kent Island High School
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