La Dawna Pledger
Cleveland,OH
Summary
Accomplished professional with a proven track record at Cleveland Clinic, enhancing patient satisfaction and ensuring HIPAA compliance. Expert in team leadership and customer service, I've driven revenue growth and developed impactful training programs. Skilled in critical thinking and business development, I excel in transforming challenges into opportunities, fostering both team and client success.
Overview
15
15
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
01.2024 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Account Executive/Team Lead
Novagard
06.2017 - 11.2023
- Developed comprehensive reports to track progress, enabling data-driven decision-making among senior leadership.
- Led a team of Account Executives, fostering collaboration and driving revenue growth.
- Served as a trusted advisor to both clients and colleagues, offering expert guidance on complex account issues when necessary.
Lien Specialist
First American Financial Corporation
02.2016 - 05.2017
- Actively participated in team meetings, sharing ideas and feedback that contributed to the overall improvement of the business.
- Built relationships with customers and managed accounts to drive revenue and profit.
Team Lead/Trainer
Barnes Distribution
09.2009 - 10.2015
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Enhanced team performance by implementing effective training strategies and methods.
- Developed job-specific competencies and performance standards.
- Managed 3 top railroad accounts
Education
Continuing Education - Business
Lorain County Community College
Elyria, OHHigh School Diploma -
John F Rhodes
Cleveland, OH05.1988
Skills
- Professionalism and Ethics
- HIPAA Compliance
- Customer Service
- Team Leadership
- Business development and planning
- Customer Complaint Resolution
- Team leadership and supervision
- Critical Thinking
Accomplishments
- Service in Excellence Award (2 years)
- Bravo Award (2 years)
- Spotlight Award
Timeline
Patient Service Specialist
Cleveland Clinic
01.2024 - Current
Account Executive/Team Lead
Novagard
06.2017 - 11.2023
Lien Specialist
First American Financial Corporation
02.2016 - 05.2017
Team Lead/Trainer
Barnes Distribution
09.2009 - 10.2015
Continuing Education - Business
Lorain County Community College
High School Diploma -
John F Rhodes