Colleen Gilbert
St Louis,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
37
37
years of professional experience
Work History
Patient Access Representative
SSMHC
08.2021 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Patient Access Representative
SSMHC
03.2017 - 05.2019
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Medical Assistant
MEMORIAL HOSPITAL
06.1987 - 02.2015
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Education
MEDICAL ADMINSTRATIVE ASSITANT
Gem City College
Quincy, IL05.1982
Skills
- Multitasking and Organization
- Pre-Admission Requests
- Training Coordination
- Problem-Solving
- Customer Service
- HIPAA Compliance
Timeline
Patient Access Representative
SSMHC
08.2021 - Current
Patient Access Representative
SSMHC
03.2017 - 05.2019
Medical Assistant
MEMORIAL HOSPITAL
06.1987 - 02.2015
MEDICAL ADMINSTRATIVE ASSITANT
Gem City College
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