Colleen Kincaid
DeLand,FL
Summary
Accomplished hospitality professional with a proven track record at Dobro's Restaurant/ Airport Restaurant excelling in customer service and cash handling. Demonstrated ability to manage high-volume environments and lead teams to enhance guest satisfaction. Skilled in safe food handling and maintaining cleanliness standards, ensuring a professional and welcoming atmosphere for all patrons.
Overview
29
29
years of professional experience
Work History
Server
Dobro's Restaurant
02.2021 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender/Server Lead Bartender
Delaware North
02.2017 - 01.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Manager
Airport Restaurant & Gin Mill
02.1996 - 09.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Chippewa Valley
Mount Clemens, MI10-1979
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Safe food handling
- Cleanliness standards
Timeline
Server
Dobro's Restaurant
02.2021 - 10.2024
Bartender/Server Lead Bartender
Delaware North
02.2017 - 01.2020
Manager
Airport Restaurant & Gin Mill
02.1996 - 09.2011
High School Diploma -
Chippewa Valley
Similar Profiles
Joselin QuinterosJoselin Quinteros
Bartender at The Restaurant People / S3 RestaurantBartender at The Restaurant People / S3 Restaurant
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
JAIMY NOEZILEJAIMY NOEZILE
Customer Service Representative & Data Entry Clerk at CentahCustomer Service Representative & Data Entry Clerk at Centah
Cheryl ColonCheryl Colon
Film Teacher at Ivy Hawn Charter School Of The ArtsFilm Teacher at Ivy Hawn Charter School Of The Arts