Summary
Overview
Work History
Skills
Timeline
Generic

Colleen Mapes CPhT

Phoenix,AZ

Summary

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Overview

11
11
years of professional experience

Work History

Certified Pharmacy Technician

Safeway/Albertsons
Glendale, Arizona
04.2021 - Current
  • Assisted the pharmacist with clearing a high volume of prescriptions, and responded to customer questions.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Established and updated patient profiles, medications, and insurance details.
  • Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Merchandise related products to drive pharmacy department sales.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent the sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.

Certified Pharmacy Technician

CVS
Phoenix, AZ
03.2020 - 05.2021
  • Consulted with customers via telephone or in person to assist with navigating pharmacy systems and completing requests.
  • Merchandise related products to drive pharmacy department sales.
  • Managed inventories, rotated stock, removed expired or damaged drug products, and resolved discrepancies in drug counts.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into the inventory system.
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Efficiently processed cash register transactions for new and refilled prescription orders.

Certified Pharmacy Technician/Customer Service Associate

Hy-Vee Inc.
Council Bluffs, IA
03.2014 - 05.2019
  • Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Managed inventories, rotated stock, removed expired or damaged drug products, resolved discrepancies in drug counts, and handled drug recalls.
  • Efficiently answered multi-line phones and processed a high volume of order requests from nurses, doctors, and pharmacists. Proficiently processed and dispensed written, oral, and electronic prescriptions.
  • Followed state and federal record-keeping guidelines for legend drugs and controlled substances.
  • Precisely processed third-party prescriptions and managed adjudication review.
  • Appropriately resolve customer issues, complaints, and questions.

Skills

  • Pharmacy and customer records management
  • Inventory management
  • Pharmacy operations
  • Team collaboration
  • Conflict resolution
  • Pharmacist support
  • Multitasking and organization
  • FDA and HIPAA compliance
  • Quality assurance and control
  • Resolving customer issues

Timeline

Certified Pharmacy Technician

Safeway/Albertsons
04.2021 - Current

Certified Pharmacy Technician

CVS
03.2020 - 05.2021

Certified Pharmacy Technician/Customer Service Associate

Hy-Vee Inc.
03.2014 - 05.2019

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Colleen Mapes CPhT