Colleen Rengers
Celina
Summary
Accomplished Insurance Specialist and Central Scheduler with a proven track record at Mercer Health, enhancing customer satisfaction and optimizing scheduling efficiency. Expert in documentation and policy analysis, adept at resolving discrepancies and ensuring regulatory compliance. Demonstrates exceptional account management and reporting skills, significantly improving operational workflows.
Overview
2020
2020
years of professional experience
Work History
Insurance Specialist
Grand Lake Eyecare
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
Central Scheduler
Mercer Health
03.1992 - 05.2019
- Used electronic systems to enter provider orders and retrieve test results.
- Improved patient satisfaction by promptly addressing inquiries and resolving scheduling issues.
- Reduced patient wait times with accurate and timely appointment scheduling.
- Ensured HIPAA compliance within all aspects of the central scheduler role, maintaining confidentiality of sensitive information at all times.
- Scheduled patients for tests and consultations.
- Optimized scheduling efficiency by managing and coordinating appointments for multiple departments.
Education
Graduate Certificate - General Studies
Coldwater High School
Coldwater, OH05.1987
Skills
- Documentation skills
- Policy analysis
- Reporting skills
- Regulatory compliance
- Account management
Timeline
Central Scheduler
Mercer Health
03.1992 - 05.2019
Insurance Specialist
Grand Lake Eyecare
Graduate Certificate - General Studies
Coldwater High School
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