Colleen Smith
Gates,NC
Summary
Reliable, focused, and attentive individual with proven experience transporting passengers between airports, hotels and businesses. Possesses excellent customer service skills, valid license and clean driving record. Committed to upholding highest safety standards while on job.
Multitasking, triaging, and organizing work flow were finely tuned during past experiences. Able to rapidly access and develop care plans to quickly meet healthcare needs of patients. Communicated effectively with patients, family, and professional staff.
Overview
15
15
years of professional experience
Work History
Rideshare Driver
Uber
Suffolk, VA
09.2023 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
Lead Respiratory Therapist
Arbor Health Morton Hospital
Morton, WA
11.2009 - 10.2023
- Implemented evidence-based practices in respiratory therapy, enhancing clinical outcomes for patients.
- Facilitated effective communication between interdisciplinary team members, promoting collaborative decision-making processes in patient care planning.
- Provided compassionate end-of-life care for patients with terminal respiratory conditions, ensuring a comfortable transition to palliative services when appropriate.
- Promoted a culture of continuous learning, providing ongoing education and training for staff members.
- Championed patient-centered care, advocating for individualized treatment plans based on unique needs and preferences.
- Reduced recovery time for patients through timely assessment and treatment of respiratory issues.
- Managed a diverse caseload of patients across various clinical settings, including intensive care units, emergency departments, and general medical wards.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Assessed, diagnosed, and treated breathing issues.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
Education
No Degree - Medical Technology
Northwestern State University of Louisiana
Natchitoches, LANo Degree - Respiratory Therapy
Northwestern University
Evanston, ILSkills
- Schedule Management
- Excellent navigation
- Customer Service
- Patience and understanding
- Customer Engagement
Timeline
Rideshare Driver
Uber
09.2023 - Current
Lead Respiratory Therapist
Arbor Health Morton Hospital
11.2009 - 10.2023
No Degree - Medical Technology
Northwestern State University of Louisiana
No Degree - Respiratory Therapy
Northwestern University