Collette Alexander
Lawrenceville,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
19
19
years of professional experience
Work History
Front Desk Receptionist
Pulmonary & Sleep Specialists of Northeast Georgia
Dacula, GA
04.2023 - 06.2023
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Infusion Technician
Eastside Rheumatology
Snellville, GA
11.2022 - 03.2023
- Assisted with ordering supplies necessary for infusion services.
- Maintained accurate documentation of all treatments and procedures in the medical record.
- Educated patients on proper self-care techniques related to their particular condition or diagnosis requiring infusion therapy.
- Reported safety hazards to supervisors, removing risk and promoting workplace safety.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Processed orders for lab testing and liaised with physicians to review results.
- Adjusted settings or positions of medical equipment.
- Cleaned medical equipment or facilities.
- Administered medication via IV push or continuous infusions as prescribed by physician orders.
Infectious Disease Consultant
04.2015 - 08.2022
- Assist in IV therapy administration, PICC line dressing changes, and site assessment, Phlebotomy, wound care
- Prescription dictation/ refill/ distribute IV antibiotics/Prior authorization for medication
- Appointment scheduling
- Wound care
- Triage, charting, vital signs, venipunctures, injections, specimen collection and testing.
Medical Assistant/Lab Technician
Physicians' Immediate Medical
Buford, GA
08.2004 - 02.2015
- Performs a variety of clinical and non-clinical duties at the direction of the practice manager and/or physicians
- Ability to perform all clerical duties associated with the front office; including check-in/check-out duties
- Experience working with Spring charts (EHR) and Malpractice systems
- Ability to perform all clinical duties associated with the back office; including but not limited to: escorting patients to exam rooms; obtaining vital signs and other pertinent patient history, explaining procedures to patients; stocking/preparing exam rooms; performing EKG's, injections, and assisting physicians with other minor procedures
- Proficient in phlebotomy skills, venipuncture, IV lines
- Ability to perform a variety of laboratory procedures associated with all clinical lab duties
- Experience in working as Care 360 with Quest Diagnostics and LabCorb systems.
Education
Medical Assistant Diploma -
Career Educational Institute
06.2004
Skills
- Payment Collection
- Records Management
- HIPAA Compliance
- Insurance Verification
- Medical Charting
- Telephone Etiquette
- Medical Records Management
- Appointment Setting
- Patient Relations
- Patient Flow Management
- Patient Scheduling
- Procedure Assistance
- Data Entry
- Phlebotomy
- Advanced Anatomy Knowledge
- Direct Patient Care
- Customer Service
- CPR
- Electrocardiography (EKG)
Personal Information
Title: Medical Assistant
References
Available Upon Request
Timeline
Front Desk Receptionist
Pulmonary & Sleep Specialists of Northeast Georgia
04.2023 - 06.2023
Infusion Technician
Eastside Rheumatology
11.2022 - 03.2023
Infectious Disease Consultant
04.2015 - 08.2022
Medical Assistant/Lab Technician
Physicians' Immediate Medical
08.2004 - 02.2015
Medical Assistant Diploma -
Career Educational Institute
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