Summary
Overview
Work History
Education
Skills
ServSafe
Timeline
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Collette Hilliard

Cheney

Summary

I am a dynamic leader with a proven track record at Conversion Concepts. Adept in strategic planning and operations management, I excel in achieving consistent revenue growth, customer retention, and employee morale. Skilled in leadership and sales management, I spearheaded successful store openings and implemented effective performance oversight, significantly enhancing business operations at multiple locations.

Overview

7
7
years of professional experience

Work History

District Manager

SUBWAY®Restaurants (Conversion Concepts)
07.2019 - 11.2024
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Manager

SUBWAY®Restaurants
07.2017 - 07.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

High School Diploma -

Shadle Park High School
Spokane, WA
01-2016

Skills

  • Leadership skills
  • Strategic planning
  • Customer service
  • Sales management
  • Operations management
  • Training and coaching
  • Sales forecasts
  • Performance oversight
  • Inventory management

ServSafe

Obtained ServSafe in 2023

Timeline

District Manager

SUBWAY®Restaurants (Conversion Concepts)
07.2019 - 11.2024

Manager

SUBWAY®Restaurants
07.2017 - 07.2019

High School Diploma -

Shadle Park High School

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Collette Hilliard