Collin Baum
Downingtown,PA
Summary
I have developed strong leadership skills through my experience as a team leader, Boy Scout, and an active member of my community. These experiences have taught me how to take responsibility, work well with others, help those around me, and lead by example.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Wawa
Downingtown, PA
03.2026 - Current
- Processed cash, card, and mobile payments through POS register
- Prepared made-to-order food and beverage items to store standards
- Restocked merchandise, coffee, and cooler items throughout shift
- Maintained clean work areas, restrooms, and food service stations
- Resolved customer inquiries in a timely manner.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
Boy scouts
Troop 79
Glenmoore, Pennsylvania
06.2020 - Current
- Senior Patrol Leader, Patrol Leader, Troop Guide
- Supported troop meetings and patrol activities for youth scouting program.
- Helped with service projects that addressed community needs and troop goals.
- Assisted with planning and leading scouting activities, including camping trips and hikes.
- Helped recruit new members through community outreach events.
Chick-Fil-A Team Leader
Chick-fil-A
Downingtown, Pennsylvania
02.2023 - 03.2026
- Trained new hires on hospitality standards, food safety, and restaurant procedures.
- Led Chick-fil-A team members through front counter, drive-thru, and dining room operations.
- Handled cash drawer counts, register support, and payment processing at Chick-fil-A.
- Inspected food quality, cleanliness, and sanitation throughout service areas.
- Supported opening and closing duties for Chick-fil-A restaurant operations.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Skills
- Customer service
- Food safety
- Team supervision
- Problem solving
- Quality control
- Team leadership
- Conflict resolution
- Team collaboration
- Organizational skills
- Self motivation
Timeline
Customer Service Associate
Wawa
03.2026 - Current
Chick-Fil-A Team Leader
Chick-fil-A
02.2023 - 03.2026
Boy scouts
Troop 79
06.2020 - Current