Collin Bickford
San Marcos,TX
Summary
Reliable restaurant employee with 5 years of general restaurant industry experience and outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills, and quick learning abilities. Punctual and focused employee, dedicated to fostering a positive work environment and exceeding customers' expectations.
Overview
5
5
years of professional experience
Work History
Lead Expo, Lead Server Assistant, Cook
Ember Kitchen
05.2023 - 12.2023
- Enhanced customer satisfaction by attending to their needs, providing personalized service, and providing informative and engaging dish presentations.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Plated and dressed dozens of high quality entrees and appetizers per service, and sent them out to tables with 100% accuracy.
- Memorized an entire menu, methods of cooking and ingredient composition of each dish, and was able to recite this information to guests upon delivering food to the table.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
Server, Shift Leader
Kerbey Lane Cafe
11.2021 - 06.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
Server
Akashi Sushi Bar
09.2020 - 12.2021
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Insider, Cook, Shift Lead
Marcos's Pizza
05.2019 - 07.2020
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Associate of Arts - History
Lone Star College System
Houston, TX02.2024
Skills
- High-Volume Dining
- Fine Dining
- Food Handling
- Team Work
- Customer Service
- Conflict Management
Timeline
Lead Expo, Lead Server Assistant, Cook
Ember Kitchen
05.2023 - 12.2023
Server, Shift Leader
Kerbey Lane Cafe
11.2021 - 06.2023
Server
Akashi Sushi Bar
09.2020 - 12.2021
Insider, Cook, Shift Lead
Marcos's Pizza
05.2019 - 07.2020
Associate of Arts - History
Lone Star College System
Similar Profiles
Madison FosterMadison Foster
Server at Ember kitchen and cocktailsServer at Ember kitchen and cocktails
Lynette SusnikLynette Susnik
Customer Experience Specialist at EmberCustomer Experience Specialist at Ember
Brittany WilkinsBrittany Wilkins
Restaurant Bar Manager at Ember RestaurantRestaurant Bar Manager at Ember Restaurant