Collin Kowalski
AutoZone
East Brunswick,NJ
5
years of professional experience
Dynamic Commercial Manager skilled in operations management, contract negotiation, and customer relationship management. Proven track record of enhancing revenue growth and improving customer satisfaction through strategic initiatives.
Work History
Commercial Manager
2 Years 8 Months- Developed and implemented pricing strategies to enhance revenue growth.
- Analyzed sales data to identify trends and improve inventory management.
- Negotiated contracts with suppliers, ensuring optimal terms and conditions.
- Led cross-functional teams in executing promotional campaigns to boost sales performance.
- Oversaw daily operations to ensure optimal customer service and store efficiency.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Lube Technician
5 Months- Performed oil changes and fluid replacements efficiently to ensure vehicle performance.
- Conducted multi-point inspections to identify maintenance needs and enhance customer satisfaction.
- Maintained cleanliness and organization of work area, promoting safety standards during operations.
- Assisted in training new technicians on tools, safety protocols, and best practices for service delivery.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
Driver, Warehouse Orders
11 Months- Operated delivery vehicles to transport warehouse orders efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Loaded and unloaded goods, maintaining organization and accuracy in inventory management.
- Assisted in training new drivers on operational procedures and safety protocols.
- Resolved customer inquiries regarding deliveries, enhancing service quality and satisfaction.
- Implemented best practices for load securing, minimizing damage during transit.
- Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
- Maintained safe driving records by strictly following traffic rules and regulations.
Education
Electrical Certification
Skills
Operations management
Team Training
Contract terms negotiation
Customer relationship management
Key account management
Claims management
Risk management
Timeline
Commercial Manager
AutoZone
12.2023 - CurrentRead More
Lube Technician
Valvoline Instant Oil
09.2022 - 02.2023Read More
Driver, Warehouse Orders
Gold Medal Services
10.2021 - 09.2022Read More
Middlesex County Vocational School
Electrical Certification
Read More