Colt Dyches
Lancaster,SC
Summary
Proven leader and skilled mechanic at Lancaster Power Equipment, adept in P&L management and engine diagnostics, enhanced operational efficiency and spearheaded business growth. Excelled in mentoring teams, optimizing workflows, and delivering exceptional customer service, fostering loyalty and driving sales support. Demonstrated excellence in strategic planning and quality assurance, ensuring robust process automation and equipment reliability. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
5
5
years of professional experience
Work History
General Manager
Lancaster Power Equipment
06.2019 - Current
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Listed work performed on each unit in order to properly invoice customers.
- Collected information to correctly file warranty claims.
- Adhered to company standards and manufacturer guidelines for each repair.
- Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Small Engine Mechanic
Lancaster Power Equipment
06.2019 - Current
- Kept detailed records of inventory, orders and repairs to document updated inventory stock and completed work.
- Lubricated, cleaned and repaired parts and components to carry out effective small engine preventive and reparative maintenance processes.
- Identified root causes of engine problems to pinpoint trouble and determine optimal repair strategies.
- Dismantled engines using hand tools and examined parts for defects.
- Followed factory service manual protocols to restore, maintain and test small engine equipment.
- Changed out parts, fixed systems and refurbished elements to complete repairs on different types of small engines.
Education
High School Diploma -
Buford High School
Lancaster, SCSkills
- P&L Management
- Schedule Management
- Workflow Planning
- Process Automation
- Power Tool Operation
- Equipment Inspection
- Sales Support
- Quality Assurance
- Supply Management
- Engine diagnostics
- Electrical system repair
Timeline
General Manager
Lancaster Power Equipment
06.2019 - Current
Small Engine Mechanic
Lancaster Power Equipment
06.2019 - Current
High School Diploma -
Buford High School