Colten Keyes
Morgan
Summary
Encouraging individual and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Service Manager
Southern Tire Mart
06.2023 - 01.2024
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Truck Driver
Southern Tire Mart
08.2022 - 06.2023
- Mount and dismount tires.
- Working safely in and out of mines.
- Developed strong relationships with clients, leading to repeat business and positive feedback for the company.
- Assisted in training new drivers, sharing best practices for safe and efficient driving techniques.
- Demonstrated adaptability in adjusting routes due to unforeseen circumstances such as traffic or weather conditions while maintaining timeliness standards.
- Followed all federal, state, and local regulations pertaining to commercial transportation, ensuring compliance at all times.
Assistant Manager
Les Schwab
01.2020 - 07.2022
- Worked on morning budget.
- Built work schedule for employees.
- Once a month scheduling and presenting store safety meeting.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Sales and Service
Les Schwab
05.2014 - 01.2020
- Maintain the shop by opening and closing servicing doors and organizing equipment.
- Monitored shop equipment to maintain safe working conditions.
- Kept detailed records of all repairs, labor involved, parts used and input data to customer database.
- Attention to detail.
- Prepared appropriate maintenance forms and records for accountability.
- Exceeded customer service expectations by performing service above and beyond scope of work.
Education
High School Diploma -
Morgan High School
Morgan, UT05.2014
Skills
- Workplace Safety
- Goal Setting
- Establish and maintain professional working relationships with customers
- Sales
- Deadline driven
- Verbal communication
- Dependable
- Trustworthy and Honest
- Crew Leadership
- Time Management
- Flexible Schedule
Timeline
Service Manager
Southern Tire Mart
06.2023 - 01.2024
Service Truck Driver
Southern Tire Mart
08.2022 - 06.2023
Assistant Manager
Les Schwab
01.2020 - 07.2022
Sales and Service
Les Schwab
05.2014 - 01.2020
High School Diploma -
Morgan High School
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