colton harrison
Clinchco,VA
Summary
Customer Service Leader experienced in training new hires and driving sales initiatives to enhance customer engagement. Delivered improved team performance and customer satisfaction through effective decision-making and adaptability. Focused on fostering strong customer relationships and optimizing inventory management.
Overview
5
5
years of professional experience
Work History
Associate
Walmart
Norton, VA
08.2024 - 10.2025
- Executed daily merchandising tasks to enhance product visibility and customer experience.
- Supported sales initiatives through effective product placement and promotional displays.
- Assisted in inventory management to ensure stock availability and accuracy.
- Collaborated with team members to maintain store cleanliness and organization standards.
- Adapted quickly to changing priorities, ensuring timely completion of assigned tasks.
Driver/Cook
Pizza PLus
Clintwood VA
10.2023 - 08.2024
- Delivered food orders promptly, ensuring customer satisfaction and adherence to safety protocols.
- Navigated efficiently using GPS technology to optimize delivery routes and reduce travel time.
- Maintained vehicle cleanliness and functionality through regular inspections and preventative maintenance checks.
- Assisted in training new drivers on operational procedures and company policies for effective onboarding.
- Managed cash transactions accurately, ensuring proper handling of payments and receipts during deliveries.
Team Trainer
Taco Bell
Clintwood Va
04.2021 - 09.2023
- Developed and implemented training materials to enhance team performance and efficiency.
- Trained new team members on operational procedures and customer service standards.
- Facilitated ongoing training sessions to improve product knowledge and service delivery among employees.
- Conducted regular assessments to ensure staff adherence to food safety regulations and quality standards.
- Collaborated with management to identify areas for improvement in training programs and processes.
Education
HVAC Certificate - HVAC
Mountain Empire Community College
Big Stone Gap, VA05-2026
High School Diploma -
Ridgeview High School
Clintwood VA05-2023
Skills
- Customer service
- Customer engagement
- Customer relationship management (CRM)
- Cash handling
- Stock organization
- Time management
- Work planning
- Attention to detail
- Decision-making
- Leadership qualities
- Professional courtesy
- Work planning
- CRM management
Timeline
Associate
Walmart
08.2024 - 10.2025
Driver/Cook
Pizza PLus
10.2023 - 08.2024
Team Trainer
Taco Bell
04.2021 - 09.2023
HVAC Certificate - HVAC
Mountain Empire Community College
High School Diploma -
Ridgeview High School