Comfort Golay
Yeadon, Pa
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
22
22
years of professional experience
Work History
Residential Program Supervisor
Brian's House Enterprise
10.2020 - Current
- Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
Residential Supervisor
The Communities of Don Guanella Divine
08.2014 - 07.2020
- Properly ensure that both kids and adults living in the home are well assisted to enable them to become independent and give them the needed support.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Scheduled fun social and recreational activities for residents.
Customer Service Representative
Hertz Car Rental
08.2002 - 05.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
BSC - Human Resources Management
Chestnut Hill College
Germantown, PASkills
- Certified in CPR/AED
- Staff Supervision
- Team building
- Reliability
- Multitasking Abilities
- Effective customer communication
- Community interaction
- Regulations and compliance
Personal Information
Date of Birth: 06/19/1973
References
Available upon request
Additionalcontact
John Wesley (267-259-1703)
Timeline
Residential Program Supervisor
Brian's House Enterprise
10.2020 - Current
Residential Supervisor
The Communities of Don Guanella Divine
08.2014 - 07.2020
Customer Service Representative
Hertz Car Rental
08.2002 - 05.2014
BSC - Human Resources Management
Chestnut Hill College
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