Concepcion Andrade
Coachella,CA
Summary
Experienced server and bartender known for exceptional customer service and efficient order management. Proven track record in high-volume dining environments, consistently ensuring guest satisfaction and driving sales through effective menu promotion.
Overview
10
10
years of professional experience
Work History
Server
Agustine Casino
Coachella, California
08.2024 - 10.2026
- Provided exceptional customer service in high-volume dining environment.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted team members with food preparation and table settings.
- Resolved guest complaints professionally to maintain positive atmosphere.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Upsold menu items to enhance guest dining experience and increase sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Executed cash transactions following company procedures to ensure financial accuracy.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Facilitated training for new servers to enhance team performance and service quality.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Welcomed guests upon arrival and presented menus to facilitate dining choices.
- Recommended desserts, appetizers, and specialty drinks to drive sales and enhance guest experience.
Server, Bartender
Waldos Ristorante
Palm Desert, California
10.2022 - 05.2025
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Upsold menu items, enhancing guest dining experience and boosting sales.
- Processed payments efficiently using point-of-sale systems.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Delivered exceptional service to high volume of daily customers, ensuring repeat business.
- Informed customers of daily specials and signature menu items.
- Mixed cocktails and crafted beverages tailored to diverse customer preferences, increasing satisfaction.
Head Bartender
The Quarry of La Quinta
La Quinta, California
11.2016 - 06.2022
- Oversaw bar operations, including cocktail design and menu management.
- Mixed cocktails and crafted beverages for diverse customer preferences.
- Managed inventory of liquor, beer, wine, and other beverage items, supporting efficient bar operations.
- Executed opening and closing duties, ensuring timely restocking of supplies for smooth operations.
- Ensured cleanliness and organization of bar area, enhancing customer experience during shifts.
- Provided excellent customer service, engaging with patrons and addressing needs.
- Greeted customers and provided excellent customer service.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Education
High School Diploma -
Amistad High School
Indio, CA01-2033
Skills
- Order management
- Payment processing
- POS operations
- High volume dining
- Wine service
- Beverage service
- Menu promotion
- Banquet coordination
- Inventory management
- Multitasking and organization
- Team collaboration
- Customer service
- Tableside etiquette
Languages
English
Professional
Spanish
Professional
Timeline
Server
Agustine Casino
08.2024 - 10.2026
Server, Bartender
Waldos Ristorante
10.2022 - 05.2025
Head Bartender
The Quarry of La Quinta
11.2016 - 06.2022
High School Diploma -
Amistad High School