Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Concetta Garrity

Weeki Wachee,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

United airlines
Newark , NJ
10.1993 - 04.2011
  • Answered customer inquiries and provided accurate information regarding flight and delays
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork,
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.

Education

High School Diploma -

Frankin D Roosevelt
Brooklyn, NY
06-1976

Skills

  • Scheduling
  • Paperwork Processing
  • Researching
  • Technical Support
  • Payment Processing
  • Customer Service
  • Staff Training

Affiliations

  • Bowling

Timeline

Customer Service Representative

United airlines
10.1993 - 04.2011

High School Diploma -

Frankin D Roosevelt

Similar Profiles

CREATE PROFILE
Concetta Garrity