Conner Lingley
Fountain,CO
Summary
Dynamic leader with extensive experience supervising a 15-member team at Access2care and excelling as a 911 Emergency Dispatcher at AMR. Proven ability to enhance operational efficiency and customer satisfaction through exceptional critical thinking and communication skills. Specializes in emergency assessment and computer-based dispatch systems, ensuring rapid and accurate responses to crises. Aiming to leverage leadership skills to drive further improvements in emergency response operations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Access2care Non-Emergency Medical Transportation
Colorado Springs, CO
06.2022 - Current
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Created new strategies for improving customer service standards within the organization.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Maintained positive working relationship with fellow staff and management.
911 Emergency Dispatcher
American Medical Response, AMR
Colorado Springs , CO
01.2017 - Current
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Facilitated comprehensive communication among several law enforcement agencies during jurisdictional crossovers.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Advised personnel about accidents, weather conditions or other hazards.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
Education
Associate of Applied Science - Occupational Therapy
Pueblo Community College
Pueblo, CO05-2021
Skills
- EMS dispatch
- Computer skills
- Basic life support
- Critical thinking
- Verbal and written communication
- Multitasking and prioritization
- Emergency assessment
- Computer-based dispatch systems
Certification
- EMD Certification
- CPR Certification
Timeline
Supervisor
Access2care Non-Emergency Medical Transportation
06.2022 - Current
911 Emergency Dispatcher
American Medical Response, AMR
01.2017 - Current
- EMD Certification
- CPR Certification
Associate of Applied Science - Occupational Therapy
Pueblo Community College
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