Conner-Ryan Petersen
Los Angeles,CA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Incredibly eager and ready to learn.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
Loyola Marymount University
05.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Facilitated best user experience through continuous support and communication of system changes.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Attended regular client meetings to report project progress and address questions.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Game Tech
Dave and Busters
02.2022 - Current
- Repair and Maintain Floor of 10,000 square foot of various arcade machines, provide general support for installation of new machinery, provide routine checks, manages safety protocols for
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Assisted with ticket redemption and provided prize selection to customers.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Operated point of sale terminal to complete customer transactions.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Conducted routine rounds through game room floor to check and test games.
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
- Tested machines to determine proper functioning.
- Referred to manuals and wiring diagrams to gather information needed to repair machines.
- Completed rebuilding and restoration services to restore machines to full functionality.
- Deployed machines at customer locations and regularly returned to fill and clean each one.
Jr. Secondary Marketing Analyst
CP Financial And CP Realty Inc
05.2019 - 01.2023
- Appraisal Review and Management, IT Tech Support 1
- Duties Included: Setup of Daily Rate Sheet for Sales Staff, Stacking and Structuring files for Purchase of
- FNMA and FHLMC Conventional Mortgages, Appraisal orders for new originations, review of appraisal quality from AMCs for residential properties, Submission of appraisals to FNMA/FHLMC SSR systems, answer department phones, installation of operating and loan production software for desktop computers, mapped network drives for new systems, troubleshoot general operating and system errors for staff of 8, prep install for laptop and implementation of protocol and security measures for remote staff.
Education
Bachelor of Science - Computer Science
Loyola Marymount University
Los Angeles, CA04.2025
undefined
Pacifica Christian High School/Fusion Academy
Skills
- Beginner in Python
- Beginner in Java Script
- Beginner in C
- Efficient in Cheat Engine
- Beginner in Click Team Fusion
- Efficient in MIT App Inventor
- Expert in Save Wizard
- Efficient in Microsoft Office
Accomplishments
- Python
- Java Script
- MIT App Inventor
- GameGuru
- Cheat engine
- Click Team Fusion
- Save Wizard for the PS4 o FPS Creator
- Game Shark
- Retro gaming hobby
- Video editing- from play through trials, to actual action shots
- Game Creation and Design- have developed and assisted in the development of 3 different games, including 2 FPS games and 1
Timeline
Information Technology Specialist
Loyola Marymount University
05.2023 - Current
Game Tech
Dave and Busters
02.2022 - Current
Jr. Secondary Marketing Analyst
CP Financial And CP Realty Inc
05.2019 - 01.2023
Bachelor of Science - Computer Science
Loyola Marymount University
undefined
Pacifica Christian High School/Fusion Academy