Connie Ahn
Yorba Linda,CA
Summary
Dedicated sales associate with strengths in customer service, relationship building, and problem-solving. Proven ability to resolve complaints and create positive experiences, ready to enhance customer satisfaction and drive repeat business.
Overview
7
7
years of professional experience
Work History
Sales Associate
American Eagle And Aerie
Brea, CA
11.2025 - Current
- Assisted customers with product selection and promotional sales knowledge, addressing concerns promptly while providing a welcoming store environment.
- Built relationships with customers to encourage repeat clientele.
- Engaged in friendly conversation with customers to better uncover individual needs.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Maintained store presentation by organizing merchandise and ensuring displays were visually appealing.
- Operated point-of-sale system efficiently, processing transactions and managing cash accurately.
- Collaborated with team members to achieve daily sales goals and promote a positive work environment.
Student Dental Assistant
Philly FIGHT Family Dentistry
Philadelphia, PA
01.2023 - 05.2023
- Communicated effectively with patients regarding treatment plans and office policies to foster understanding and a positive, professional experience.
- Assisted in chairside procedures, ensuring patient comfort and efficient workflow.
- Prepared treatment rooms and sterilized instruments in compliance with safety protocols.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records using electronic health record systems for accurate documentation.
Hotline Crisis Counselor
Centre Helps
State College, PA
08.2021 - 08.2022
- Provided emotional support and crisis intervention to individuals in distress.
- Utilized active listening techniques and empathy to assess client needs and offer appropriate resources while establishing rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Evaluated risk of clients by gathering information and conducting assessments.
- Prevented further escalation of crises by effectively deescalating intense situations through skilled verbal interventions.
Research Assistant
The Language and Aging Laboratory
State College, PA
08.2019 - 05.2020
- Conducted literature reviews to support research on language processing in aging populations.
- Assisted in data collection, participant recruitment, and scheduling for various laboratory studies on age-related retention and phonology.
- Analyzed qualitative data using coding techniques to identify emerging themes.
- Utilized statistical software and various computerized tasks such as VOT coding for data analysis, generating accurate insights into complex datasets.
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
Education
Bachelor of Science - Neuroscience
Pennsylvania State University
University Park, PA05-2022
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Relationship building
- Client service
- Customer needs assessment
- Active listening skills
Timeline
Sales Associate
American Eagle And Aerie
11.2025 - Current
Student Dental Assistant
Philly FIGHT Family Dentistry
01.2023 - 05.2023
Hotline Crisis Counselor
Centre Helps
08.2021 - 08.2022
Research Assistant
The Language and Aging Laboratory
08.2019 - 05.2020
Bachelor of Science - Neuroscience
Pennsylvania State University