Connie Begay
Albuquerque,NM
Summary
Dynamic leader with a proven track record at Golden Pride BBQ Chicken and Ribs, enhancing customer satisfaction and streamlining operations. Excelled in staff training and development, boosting team performance through effective delegation and fostering a collaborative environment. Demonstrates exceptional organizational skills and adaptability, ensuring operational excellence and positive outcomes. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency.
Overview
25
25
years of professional experience
Work History
Manager on Duty
Marios Pizza & Ristorante
01.2024 - Current
- Mentored junior team members for career development, offering ongoing guidance on goal setting, skill-building, and performance improvement strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Assistant Manager
Golden Pride BBQ Chicken and Ribs
09.1999 - 12.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Gallup High School
Gallup, NM05.1991
Skills
- Customer service focus
- Delegation capabilities
- Sales and Marketing
- Staff Training and Development
- Team Collaboration
- Adaptability and Flexibility
- Organizational Skills
- Excellent Communication
- Reliability
- Multitasking Abilities
- Positive Attitude
Timeline
Manager on Duty
Marios Pizza & Ristorante
01.2024 - Current
Assistant Manager
Golden Pride BBQ Chicken and Ribs
09.1999 - 12.2023
High School Diploma -
Gallup High School
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