Job Search Status
Open to workDesired start date: Flexible
Open To Work
Connie Dorris
Mortgage Loan Processing
Woodstock,GA
Work Preference
Summary
Knowledgeable Loan Processor with over 21 year history of accomplishing work in high-volume residential mortgage environments. Dedicated professional with proven expertise in problem-solving and customer relations. Achieved a 95% customer satisfaction score while managing complex loan processing and underwriting tasks.
Overview
25
25
years of professional experience
Work History
Senior Loan Processor
SecurityNational Mortgage Company
Atlanta, GA
10.2023 - 06.2026
- Reviewed loan applications to ensure accuracy and regulatory compliance.
- Coordinated with clients to collect essential documentation for processing loans.
- Communicated with underwriters to resolve issues during loan approval stages.
- Analyzed credit reports to evaluate borrower eligibility for diverse loan products.
- Provided guidance to team members on complex loan scenarios.
- Assessed income documentation, including pay stubs, W-2s, tax returns, and bank statements, to determine repayment capacity.
- Processed loan documents promptly to meet closing deadlines.
- Utilized Encompass360 loan origination system for efficient data entry operations.
Builder Service Representative
Timerlake Cabinetry via Express Personnell Service
Holly Springs, GA
11.2022 - 10.2023
- Cordinated builder's calendars for cabinetry delivery and install
- Assisted with replacements and repairs after installation
- Worked with builders to ensure dates were met to avoide any delays in process
- Communicated with builders any changes/modifications to orders or delivery times
Loan Processor III
Guild Mortgage Company
Atlanta, GA
07.2021 - 07.2022
- Processed over $100,000,000 in Conventional, VA, FHA, USDA and Refinance loan application according to Fannie Mae, Freddie Mac and investor guidelines and requirements.
- Manage up to 25-50 loan files at a time maintaining zero missed closing
- Proven attention to member satisfaction maintaining customer service survey score of 95% or greater
- Communicate effectively with customers, mortgage staff, managers, attorneys, realtors, insurance agents and other third parties to obtain all information needed to have smooth closing transaction
- Funded 75% of mortgage pipeline monthly with 30 day turnaround from loan origination to closure
- Analyze and review credit, income, and assets for borrower's likelihood of repayment. Effectively communicate loan details and final figures to borrower. Investigate loan eligibility and update loan with correct or new information as obtained throughout process
- Assist fellow processors as needed with loan file restructuring to make sure we can get approval and loans to closing table
- Experience with 203(K), Bond and Jumbo loans
Senior Loan Processor
Loandepot
Atlanta, CA
02.2020 - 07.2021
- Obtained MelloAuthority underwriting credentials so I could sign off on Conventional refinances and purchases as underwriter.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Evaluated financial statements and contacted institutions and customers to clarify details.
- Checked approvals against established bank and government lending standards.
- Inspected financial statements, credit information and title data to complete underwriting process.
- Resolved document mistakes and discrepancies and identified signs of fraudulent activity.
- Analyzed tax returns and financial statements to determine ongoing cash flow to support loan repayment.
Loan Processor III
Guild Mortgage Company
Atlanta, GA
09.2015 - 01.2020
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
Senior Loan Processor
Element Funding
Atlanta, GA
06.2012 - 08.2015
- Reviewed initial client documentation to structure and submit loan package.
- Calculated income, assets and liabilities to meet lender requirements.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
Senior Loan Processor
Equity Home Loans
Atlanta, GA
06.2011 - 05.2012
Senior Loan Processor
Embrace Home Loans
Atlanta, GA
05.2010 - 05.2011
Multiple Companies With Tammy Hawks-Frith
Senior Loan Processor
Atlanta, GA
01.2006 - 05.2010
Loan Processor/Jr Underwriter
Countrywide Home Loans
Atlanta, GA
08.2001 - 12.2005
Education
Some College (No Degree) - Business Management Classes
Kennesaw University
Kennesaw, GACertificate of Accounting -
Branell College
Atlanta, GA09.1999
GED -
Etowah High School
Woodstock, GASkills
- Teamwork and Collaboration
- Dedicated Work Ethic
- Customer Relations
- Attention to Detail
- Problem-Solving
- Mortgage Loan Software
- Knowledge of investor guidelines
- Conventional Underwriting Experience
- Excel
- Microsoft Word
- Power Point
Timeline
Senior Loan Processor
SecurityNational Mortgage Company
10.2023 - 06.2026
Builder Service Representative
Timerlake Cabinetry via Express Personnell Service
11.2022 - 10.2023
Loan Processor III
Guild Mortgage Company
07.2021 - 07.2022
Senior Loan Processor
Loandepot
02.2020 - 07.2021
Loan Processor III
Guild Mortgage Company
09.2015 - 01.2020
Senior Loan Processor
Element Funding
06.2012 - 08.2015
Senior Loan Processor
Equity Home Loans
06.2011 - 05.2012
Senior Loan Processor
Embrace Home Loans
05.2010 - 05.2011
Multiple Companies With Tammy Hawks-Frith
Senior Loan Processor
01.2006 - 05.2010
Loan Processor/Jr Underwriter
Countrywide Home Loans
08.2001 - 12.2005
Some College (No Degree) - Business Management Classes
Kennesaw University
Certificate of Accounting -
Branell College
GED -
Etowah High School