Connie Eastburn
Denver,CO
Summary
Dedicated Union Steward offering more than 20 years of experience assisting employees with disciplinary action issued, including resolving conflicts and mediating talks. Persuasive negotiator, talented organizer and complex problem-solver. Facilitates positive and productive interactions between workers, leaders and union representatives. Successful background reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach.
Overview
46
46
years of professional experience
Work History
Union Steward
National Association Of Letter Carriers Branch 47
Denver, CO
01.2001 - 03.2020
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated Letter Carriers on contract procedures, administration and interpretation.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
City Letter Carrier
United Postal Service
Denver, CO
06.1993 - 03.2020
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Planned and cased mail in sequence of delivery for designated route.
- Distributed mail on foot to residences and businesses, delivering to approximately 900+ to 1200 customers per shift.
- Delivered packages and mail to business and people in local area.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Helped customers by carrying oversized parcels inside residences.
- Picked up outgoing mail from letter boxes and in person from customers.
Education
Federal Bonded And Notary Public - Banking And Financial Support Services
Institution of Teller Training
Denver Co.04.1985
High School Diploma -
Westminster High School
Westminster, CO05.1980
Skills
- Grievance handling
- Policy interpretation
- Labor negotiation
- Critical Thinking
- Good Telephone Etiquette
- Interpersonal Communication
Timeline
Union Steward
National Association Of Letter Carriers Branch 47
01.2001 - 03.2020
City Letter Carrier
United Postal Service
06.1993 - 03.2020
Federal Bonded And Notary Public - Banking And Financial Support Services
Institution of Teller Training
High School Diploma -
Westminster High School