Connie Eckard
Mount Victory,OH
Summary
Driven Manager with a proven track record at Plaza Inn Restaurant, enhancing customer satisfaction by over 20% through effective conflict resolution and service excellence. Skilled in budget control and team leadership, I excel in fostering employee engagement and developing strong customer and supplier relationships. My approach combines strategic problem-solving with a commitment to continuous staff development and adaptability.
Overview
6
6
years of professional experience
Work History
Manager
Plaza Inn Restaurant
09.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
12 -
Elgin High School
Marion, OH1984
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Staff Development
- Schedule Preparation
- Workforce Management
- Budget Control
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Hiring and Training
- Customer Relationship Management
- Training and Development
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Relationship Building
- Good Judgment
- Active Listening
Timeline
Manager
Plaza Inn Restaurant
09.2018 - Current
12 -
Elgin High School
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