Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Constance Sanderson

Lagrange

Summary

Proven expertise in compliance monitoring and exceptional customer service demonstrated at NC Farm Bureau Mutual Insurance. Excelled in resolving customer complaints with empathy, enhancing loyalty by fostering strong client relationships. Skilled in multitasking and critical thinking, adept at adjusting customer coverage to meet individual needs, ensuring customer and professional satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Licensed Customer Service Representative

NC Farm Bureau Mutual Insurance
02.2017 - 10.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolutions. .
  • Reviewed and adjusted customer coverage levels to address, identify, and suit customer needs.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products including claims, changes, billing, processing, and handling inquires.

Education

Early Childhood Education

Lenoir Community College
Kinston, NC

High School Diploma -

Wakefield High School
Raleigh
12-2015

Skills

  • Compliance monitoring
  • Client education
  • Claims handling
  • Insurance regulations
  • Policy administration
  • Customer service
  • Multitasking and organization
  • Critical thinking

Certification

  • NC Property and Casualty Insurance License
  • NC Notary Public

Timeline

Licensed Customer Service Representative

NC Farm Bureau Mutual Insurance
02.2017 - 10.2021

Early Childhood Education

Lenoir Community College

High School Diploma -

Wakefield High School

Similar Profiles

CREATE PROFILE
Constance Sanderson