Constance Sanderson
Lagrange
Summary
Proven expertise in compliance monitoring and exceptional customer service demonstrated at NC Farm Bureau Mutual Insurance. Excelled in resolving customer complaints with empathy, enhancing loyalty by fostering strong client relationships. Skilled in multitasking and critical thinking, adept at adjusting customer coverage to meet individual needs, ensuring customer and professional satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Licensed Customer Service Representative
NC Farm Bureau Mutual Insurance
La Grange NC
02.2017 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolutions. .
- Reviewed and adjusted customer coverage levels to address, identify, and suit customer needs.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products including claims, changes, billing, processing, and handling inquires.
Education
Early Childhood Education
Lenoir Community College
Kinston, NCHigh School Diploma -
Wakefield High School
Raleigh12-2015
Skills
- Compliance monitoring
- Client education
- Claims handling
- Insurance regulations
- Policy administration
- Customer service
- Multitasking and organization
- Critical thinking
Certification
- NC Property and Casualty Insurance License
- NC Notary Public
Timeline
Licensed Customer Service Representative
NC Farm Bureau Mutual Insurance
02.2017 - 10.2021
Early Childhood Education
Lenoir Community College
High School Diploma -
Wakefield High School
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