Connie Packer

Home Depot

04.2012 - Current

Summary of department assignments - Ten years as Department Supervisor over Plumbing, Millwork, Lumber & Building Materials, Hardware, Front End and Paint. There years as an associate in Hardware and Freight.
Currently manage a team of twelve associates, coaching and training on methods for handling various aspects of customer service, merchandising and inventory management to meet operational and sales goals
Mentor associates to enhance professional development and contribute to store's positive culture
Assign tasks and establish work routines for associates to complete operational objectives.
Conduct performance evaluations for associates, providing constructive feedback and identifying opportunities for growth or improvement
Maintain clean, properly stocked and organized department by streamlining daily tasks and ensuring timeliness of completion
Develop and nurture lasting relationships with DIY and Pro customers through active listening, dedicated assistance and issue resolution
Maintain focus during busy times, multi-tasking while assisting customers and fellow associates and delegating tasks to keep the department running smoothly.
Oversee department freight flow, analyzing sales data to make adjustments for seasonal and economic fluctuations.
Utilize Order Up and POS systems for sales and returns. Build Millwork quotes in My CD as needed. Familiar with Quote Center.

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