Connie McGee
Fairview Heights,IL
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant General Manager
HMS Host
St Louis, MO
10.2022 - Current
- Assisted in daily operations to ensure smooth workflow and service delivery.
- Supported management in implementing operational policies and procedures.
- First unit within company to build Crunchtime templates and fully operate the cycle count system.
- First unit to fully operate the now standard Plumsense app for temping of foods.
- Maintained rigorous adherence to NSF guidelines across daily operations.
- Fostered employee retention by promoting a positive and supportive work environment.
- Monitored and controlled operational expenses to optimize restaurant performance.
- Controlled labor costs while ensuring adequate staffing and service quality.
Assistant General Manager
Lumerie/Horseshoe Casino
St Louis, MO
11.2017 - 10.2022
- Coordinated staff schedules to optimize resource allocation and coverage.
- Provided customer service support, addressing inquiries and resolving issues efficiently.
- Conducted training sessions for new employees on company protocols and systems.
- Participated in staff meetings to discuss performance improvements and operational goals.
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Concept Coordinator/Bar Manager
Pressbox
St Louis, MO
04.2019 - 11.2019
- Assisted in the creation and refinement of drink menu.
- Developed staff proficiency in minimizing alcohol waste and optimizing pour control.
- Authored comprehensive SOP documentation to support operational consistency.
- Entered and revised menu items within the POS database.
- Developed and executed themed nightlife events to enhance quest engagement.
- Bar operations manager.
Education
Bachelor of Science - Business Administration
Lincoln Unversity
Jefferson City, MOSkills
- Staff management
- Inventory control
- Operations management
- Staff development
Timeline
Assistant General Manager
HMS Host
10.2022 - Current
Concept Coordinator/Bar Manager
Pressbox
04.2019 - 11.2019
Assistant General Manager
Lumerie/Horseshoe Casino
11.2017 - 10.2022
Bachelor of Science - Business Administration
Lincoln Unversity