Connie Medellin
Lubbock,TX
Summary
Proven expertise in customer service and problem-solving, honed at Venus Fiber, where I, elevated customer satisfaction through effective dispute resolution and bilingual support. Skilled in data entry and critical thinking, significantly contributed to workflow enhancements and productivity increases, demonstrating a strong ability to meet and exceed employer expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Vexus Fiber
2023.06 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Collections Manager
Carlisle Motors
2019.04 - 2022.01
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Handled over [80] calls per shift inbound/outbound to meet quota for the day.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Kelly Services
Industrial Molding
2017.05 - 2018.09
- Increased team productivity with effective communication and collaboration strategies.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
- Conducted thorough inspections of serviced equipment to identify potential issues before they escalated into costly repairs or replacements.
- Contributed to the development of standard operating procedures that streamlined workflows across multiple departments.
Education
No Degree - MS WORD OFFICE 2016 CERTIFICATE
South Plains College/Goodwill Industries of NW
6520 University, Ste, Texas.05.2023
High School Diploma -
Estacado High School
Lubbock, TX06.1987
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Customer satisfaction measurement
- Call center experience
- Payment Processing
- Building rapport
- Technical Support
Certification
- TPALS BASIC COMPUTER CLASS
- TPALS INTERMEDIATE COMPUTER CLASS
- Microsoft Word Office 2016
- Microsoft Excel Office 2016
- CONVERSATIONAL SPANISH FOR THE WORKPLACE
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Vexus Fiber
2023.06 - 2023.12
Collections Manager
Carlisle Motors
2019.04 - 2022.01
Kelly Services
Industrial Molding
2017.05 - 2018.09
No Degree - MS WORD OFFICE 2016 CERTIFICATE
South Plains College/Goodwill Industries of NW
High School Diploma -
Estacado High School
- TPALS BASIC COMPUTER CLASS
- TPALS INTERMEDIATE COMPUTER CLASS
- Microsoft Word Office 2016
- Microsoft Excel Office 2016
- CONVERSATIONAL SPANISH FOR THE WORKPLACE
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