Connie Owens
Omaha,NJ
Summary
Dynamic cashier with proven expertise at Walmart, excelling in customer service and cash handling. Enhanced customer satisfaction through efficient transactions and personalized service, contributing to a significant reduction in queue times. Recognized for strong teamwork and attention to detail, fostering a positive shopping experience while ensuring compliance with store policies.
Overview
17
17
years of professional experience
Work History
Cashier
Walmart
Omaha, NE
09.2008 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted customers with product inquiries, providing informed recommendations and support.
- Managed cash register operations, ensuring balanced drawers at shift end.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Reduced processing errors by meticulously following transaction procedures.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to significant decrease in queue times by streamlining checkout process.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Enhanced shopping experience, provided product information and location assistance.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Increased sales of promotional items by informing customers about current offers.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Associate of Science - Business
University of Nebraska At Omaha
Omaha, NE05.1978
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Conflict resolution
- Product knowledge
- Issue resolution
- Complex Problem-solving
- Payment collection
- ID verification
- Attention to detail
- Currency counting
- Decision making aptitude
- Product recommendations
- Purchase assistance
- Fraud prevention awareness
- Identification checks
- Regulatory compliance
- Payment posting
- Liquor law compliance
- Spirit, wine, and beer expertise
- Multitasking and organization
- Clear communication
- Organizational growth
- Empathy and patience
- Credit card processing
- Basic math
- Sales transactions
- Transaction handling
- Receipt handling
- Gift card handling
- Scanner operations
- Checkout monitoring
- Dependability and reliability
- Credit and cash transactions
- Problem-solving
- Honest and dependable
Timeline
Cashier
Walmart
09.2008 - Current
Associate of Science - Business
University of Nebraska At Omaha