Connie Pacheco
Las Vegas Neurosurgery & Spine Care LLC
Las Vegas,NV
2
Languages
1
Certification
21
years of professional experience
Dedicated Senior Patient Care Coordinator with over 17 years of experience in patient care coordination and front office management. Specializing in efficient patient scheduling and insurance verification. Enhancing communication between patients and providers, optimizing patient care processes, and ensuring compliance with medical regulations to support healthcare excellence. Expertise in managing medical records, ensuring HIPAA compliance, and implementing effective scheduling systems to improve patient outcomes and operational efficiency. Optimizing patient care processes, and ensuring compliance with medical regulations to support healthcare excellence.
Work History
Senior Patient Care Coordinator
17 Years 6 Months- Coordinated patient care schedules, ensuring timely appointments and efficient use of resources.
- Managed communication between patients and healthcare providers to enhance service delivery.
- Implemented patient tracking systems, improving follow-up procedures and outcomes.
- Conducted thorough insurance verifications to ensure accurate patient information and eligibility.
- Managed patient health information systems to ensure compliance with regulations and standards.
- Implemented electronic medical records (EMR) systems, enhancing data retrieval efficiency.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Processed copayments to ensure accurate billing and revenue collection.
Patient Care Coordinator
3 Years 7 Months- Served as primary point of contact for patient inquiries, ensuring timely communication and resolution.
- Implemented electronic health record (EHR) systems to improve patient data management efficiency.
- Coordinated front office operations, ensuring smooth daily administrative functions.
- Managed appointment scheduling and maintained calendar accuracy for executive staff.
- Trained junior staff members on best practices for customer service and front desk management.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed data entry tasks to ensure accurate record-keeping and efficient information retrieval.
Office Assistant
2 Years 8 Months- Managed daily office operations, ensuring efficient workflow and timely processing of auto registrations.
- Coordinated communication between departments to streamline registration processes and enhance customer satisfaction.
- Assisted in training new staff on office procedures and company protocols for improved team performance.
- Implemented document management systems to optimize record-keeping and retrieval processes.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Education
High School Diploma
Skills
Patient care coordination
Front office management
Insurance verification
Payment collection and processing
Multitasking and organization
EMR software
HIPAA compliance
Customer service
Certification
- Advanced Medical Terminology
- Medical Receptionist
- Medical Back Office Procedures
- HIPPA certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Brian Berelowitz, MD
02.2019 - 09.2022Read More
Senior Patient Care Coordinator
Las Vegas Neurosurgery & Spine Care LLC
04.2009 - CurrentRead More
Office Assistant
Sunset Auto Registration & Repo
05.2005 - 01.2008Read More
Sierra Vista High School
High School Diploma
Read More