Connie Rogers

• Updates accounts when petition is received
• Handling all bankruptcy affected loans; monitor the status of all bankruptcy cases; ensure the timely filing of proofs of claim
• Knowledge to complete reaffirmation with accuracy
• Review all incoming mail to the bankruptcy department and respond appropriately.
• Answered telephone calls and email messages within 3-hour period.
• Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.
• Handling all bankruptcy affected loans; monitor the status of all bankruptcy cases; ensure the timely filing of proofs of claim

Reviews Proof of Claim figures, file with Bankruptcy court

• Closes loans that are no longer in Bankruptcy and notifying other departments
• Responds to all inquiries from Debtors, Bankruptcy Attorneys, BK Trustee
• Complete ledgers, for all Chapter 13 assigned
• Collaborated with attorneys to develop strategies for each case.
• Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
• Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.

• Make decisions regarding necessary and appropriate course of action
• Conduct searches of current or previous bankruptcy case using CM/ECF, or PACER
• Evaluate accounts for further legal action
• Document conversations with customers and agencies by updating accounts.
• Build relationships with Attorney, Trustee, and Paralegal
• Handle incoming calls from the debtor, Attorney and Trustee
• Enhanced client satisfaction with timely and accurate processing of bankruptcy cases.