Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Connie Steketee

Norton Shores,MI

Summary

Personable and dedicated Customer Service Representative with extensive experience in the restaurant industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
Certification

Work History

Manager

Toast N Jams
Norton Shores, MI
12/28/05 - Current
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Assisted with kitchen preparation during peak times as needed.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Adhered to all health department regulations regarding food storage and preparation.

Server

Apple Ave Cafe
Muskegon, MI
6/1/95 - 12/27/05
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

High School Diploma -

West Ottawa High School
Holland, MI
05-1987

Skills

  • Food inspection
  • Beverage Preparation
  • Safe Food Handling
  • Order Management
  • Guest Engagement
  • Effective customer upselling
  • Exceptional customer service
  • Suggestive Selling
  • Point of Sale (POS) system operations
  • POS operation
  • Positive and professional
  • Food safety understanding
  • Cash Handling
  • Strong Work Ethic
  • High-volume dining

Certification

  • Serve Safe and TIPS certified

Timeline

Manager

Toast N Jams
12/28/05 - Current

Server

Apple Ave Cafe
6/1/95 - 12/27/05

High School Diploma -

West Ottawa High School

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Connie Steketee