Walter Wilfredo Lopez Junior
Salt Lake City,UT
Summary
A self-motivated, responsible and enthusiastic person with experience in the customer service field. Sincere, honest, punctual, organized with a sense of duty and attention to detail. Always willing to gain new skills and accept challenging assignments. Currently looking for an opening in any sector where my current and potential skills can be utilized to the fullest extent
Overview
11
11
years of professional experience
Work History
MANAGER
Startford Proper
Utah
09.2022 - 03.2023
- Utilized strong analytical and problem-solving skills to address operational issues
- Assigned, prioritized, and delegated tasks and responsibility to employees
- Demonstrated leadership in managing teams of up to 15 employees, utilizing effective problem-solving techniques
- Performed daily inspections of the facility to ensure cleanliness standards were met
- Implemented cost-effective methods of inventory management
HEAD WAIT/MANAGER
Cafe niche
Utah, US
04.2017 - 12.2019
- Willing to do whatever It takes about the guests and their experience by going above and beyond the call or duty on a regular basis
- Assist servers on daily task and prepare team for brunch and dinner service
- Assisting servers in maintaining great service
- Maintaining the restaurant service, food, and overall look and cleanliness of cafe niche
NIGHT PROJECT TEAM SPECIALIST
BestBuy
Utah
09.2014 - 09.2016
- Build new product displays and implement new technology displays
- Complete merchandising tasks, which includes plan-o-gram assignments, clean presentations
- Implementing fixtures, signage and product security devices
- Fast-paced work environments
CUSTOMER SERVICE/RETAIL CLERK
IKEA Draper
Utah, US
03.2012 - 09.2014
- Courteously greet customers and efficiently process transactions in a fast-paced retail environment
- Operate cash register, scanners and computers to itemize and total customer purchases; collect payments and make change for cash transactions; and balance drawer at the end of each shift
- Assist customers with self-checkout scanners and answer questions regarding products and services
- Assist customers with carrying heavy items to their car
Skills
- Full Service Restaurant Background
- Guest Relations Management
- Food inspection
- Customer Service Best Practices
- Staff Training and Development & Staff Management
- Effective customer upselling
- Verbal and Written Communication
- Inventory Control
- Order Accuracy
- Front-of-house display creation
- Table setting arrangements
- Food and beverage pairings
- Wine Knowledge
- Craft Beer Lover
- Bartending prowess
- Cleanliness and sanitation
- Point of Sale (POS) system operations knowledge
Affiliations
- Basketball
- Biking
- Gaming
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
MANAGER
Startford Proper
09.2022 - 03.2023
HEAD WAIT/MANAGER
Cafe niche
04.2017 - 12.2019
NIGHT PROJECT TEAM SPECIALIST
BestBuy
09.2014 - 09.2016
CUSTOMER SERVICE/RETAIL CLERK
IKEA Draper
03.2012 - 09.2014
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