Rachel Worms
Durham,CT
Summary
With a proven track record at Indian Springs Golf Club, I revitalized dining experiences through innovative menu development and exceptional customer service, enhancing retention. My expertise spans budget planning and audit coordination, showcasing my organizational prowess and ability to drive revenue through meticulous operational management and staff training.
Overview
16
16
years of professional experience
Work History
Manager
Indian Springs Golf Club
Middlefield, CT
05.2024 - Current
- Revamped clubhouse cafe/restaurant by designing a fresh, diverse menu to cater to various tastes and retain customers and members.
- Managed all supply and food orders for the Cafe.
- Developed diverse banquet/event menus featuring high-quality selections.
- Trained and onboarded staff to deliver exceptional customer service and maintain high standards in menu item preparation.
- Communicated effectively with customers, members, staff, senior management, and owners to ensure overall satisfaction and retention.
- Developed and crafted daily specials using the freshest, high-quality ingredients.
Manager
Amici Restaurant Group
Hamden, CT
07.2022 - 01.2024
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Trained new employees to perform duties.
- Provided exceptional customer service by anticipating guest needs before they arise.
Director
Marrakech Inc
Woodbridge, CT
04.2009 - 06.2022
- Directed financial management and benefits administration for over 120 individuals across agency programs.
- Conducted and participated in audits related to individual finances and fiduciary contracts.
- Developed and implemented budgets for individual and fiduciary clients.
Education
High School Diploma -
Hopkins
New Haven, VT06-1985
Some College (No Degree) - Political Science
Smith College
Northampton, PASome College (No Degree) - Politica Science
Albertus Magnus College
New Haven, VTSkills
- Restaurant operations management
- Menu development
- Kitchen oversight
- Order delivery practices
- Kitchen equipment operation and maintenance
- Recipes and menu planning
- Staff scheduling
- Purchasing and cost control
- Food service background
- Customer engagement
- Full service restaurant background
- Customer service best practices
- Reservation handling
- Audit coordination
- Budget planning
- Organizational skills
- Time Management
Timeline
Manager
Indian Springs Golf Club
05.2024 - Current
Manager
Amici Restaurant Group
07.2022 - 01.2024
Director
Marrakech Inc
04.2009 - 06.2022
High School Diploma -
Hopkins
Some College (No Degree) - Political Science
Smith College
Some College (No Degree) - Politica Science
Albertus Magnus College
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