Connor Bush
Bartlesville
Summary
Accomplished Front End Team Lead at Walmart, adept in customer service and problem-solving, significantly enhanced team efficiency and customer satisfaction. Consistently met project milestones through effective leadership and training. Achieved notable improvements in employee performance and service quality, fostering repeat business and operational excellence.
Overview
3
3
years of professional experience
Work History
Front End Team Lead
Walmart
09.2023 - Current
- Led a team of developers to complete project milestones on time.
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Service Desk
Walmart
05.2023 - 09.2023
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
- Enhanced customer satisfaction by efficiently addressing and resolving service desk inquiries.
- Delivered comprehensive training sessions for new employees, ensuring they were well-equipped to handle service desk responsibilities.
Cashier
Walmart
11.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bartlesville High School
Bartlesville, OK05.2023
Culinary Arts
Tri-County Tech
Bartlesville, OK05.2023
Skills
- Customer service
- Problem-solving skills
- Time management
- Listening skills
- Cash counting
- Cash handling
- Hospitality services
- Training and mentoring
- Goals and performance
Timeline
Front End Team Lead
Walmart
09.2023 - Current
Service Desk
Walmart
05.2023 - 09.2023
Cashier
Walmart
11.2021 - 05.2023
Bartlesville High School
Culinary Arts
Tri-County Tech
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