Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Daley

North Richland Hills

Summary

Dynamic professional with extensive experience at Chili's Bar And Grill, excelling in training and mentoring new team members. Proven expertise in effective time management and appliance repair, enhancing operational efficiency. Recognized for resolving customer concerns promptly, fostering positive relationships, and maintaining high standards of service and safety in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Server Trainer

Chili's Bar And Grill - Brinker International
10.2023 - Current
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Monitored new server performance and offered continuous support throughout training period.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Electrical Apprentice

TECs Electric
08.2023 - 05.2024
  • Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
  • Terminated wiring and connected circuits with correct techniques.
  • Gained proficiency in operating various power tools such as drills, saws, crimpers, and wire strippers for efficient completion of electrical tasks.
  • Supported project success by assisting with wiring layouts, conduit bending, circuit connections, and other essential tasks as directed by senior electricians.
  • Installed new electrical components and fixtures safely and tested systems to enhance power flow.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Instructed customers on proper use and safety of electrical systems and equipment.

Customer Service Associate

Lowes Home Improvement Center
10.2020 - 08.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Maintained detailed record of customer interactions, ensuring accountability and follow-up.
  • Educated customers on proper care and maintenance techniques for their flooring products, prolonging the lifespan of materials and reducing returns or exchanges due to wear-and-tear damage.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
  • Streamlined inventory management, ensuring timely replenishment of stock and minimizing backorders.

Appliance Repair Technician

ACE Appliance Repair
03.2020 - 09.2020
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
  • Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
  • Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
  • Disassembled, repaired and reassembled equipment in good working order.
  • Facilitated repairs by disassembling defective and broken equipment.
  • Ordered parts and maintained adequate inventory.

Maintenance Crew Member

Buc-ee's
09.2018 - 02.2020
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Improved equipment efficiency by conducting regular preventive maintenance and repairs.
  • Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
  • Collaborated with other departments to address cross-functional maintenance needs effectively.
  • Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
  • Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
  • Fostered a positive work environment by providing training and guidance for junior crew members as needed.

Education

High School Diploma -

LD Bell High School
Hurst, TX
05-2018

Skills

  • Effective time management
  • Safe food handling
  • Cash handling
  • Training expertise
  • Employee mentoring
  • Order management
  • Decision-making
  • Heavy lifting
  • Cleaning procedures
  • Equipment maintenance
  • Preventive Maintenance
  • Appliance repair
  • Power tool operation
  • Hand tool proficiency
  • Basic electrical knowledge
  • Repair and maintenance
  • Facilities maintenance
  • Reliable and punctual
  • Inventory management
  • Wiring and fixture repair
  • Mechanical troubleshooting
  • Organization and multitasking

Timeline

Server Trainer

Chili's Bar And Grill - Brinker International
10.2023 - Current

Electrical Apprentice

TECs Electric
08.2023 - 05.2024

Customer Service Associate

Lowes Home Improvement Center
10.2020 - 08.2023

Appliance Repair Technician

ACE Appliance Repair
03.2020 - 09.2020

Maintenance Crew Member

Buc-ee's
09.2018 - 02.2020

High School Diploma -

LD Bell High School

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