Connor Darcy
Glenmont,NY
Summary
Experienced Tennis instructor who has experience with a large variety of students and situations. Experience managing large groups of students and multiple junior and senior instructors. As director of Junior Development I am responsible for communicating with parents and guardians about any questions or concerns they may have. I have experience in customer service, as desk manager I have to make certain accommodations for members and guests. Proficient in money management and court scheduling using court reserve. I also have experience working a hard manual labor job at UPS which required hours of non stop lifting of boxes that were between 1lb-200lbs.
Overview
3
3
years of professional experience
Work History
Night Front Desk Manager
Tri City Fitness
Latham, NY
07.2023 - Current
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any problems.
- Oversaw cash and credit card payment transactions at the front desk.
- Assisted with training new staff members on front desk procedures and policies.
- Managed instructor/club scheduling using court reserve which is an online scheduler.
- Greeted guests and members upon arrival and directed them to their reservation.
Tennis Instructor
Tri City Fitness
Latham, NY
07.2021 - Current
- Organized and supervised individual and group lessons/clinics
- Directed and organized multiple junior camps, ages 5-17
- Head of junior development and junior programming
- Performed administrative duties such as scheduling appointments and collecting payments from clients.
- Kept accurate records of attendance, progress reports.
- Communicated with parents and guardians to discuss student progress and programs.
Package Handler
UPS
Latham, NY
09.2022 - 05.2023
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
Education
Associate of Science - Business Administration
Hudson Valley Community College
Troy, NY08-2024
High School Diploma -
Bethlehem Central Senior High School
Delmar, NY07-2022
Skills
- Payment Oversight
- Hospitality Services
- Computer Reservations Systems
- Guest Amenities
- Policy Enforcement
- Reservations Management
- Customer Service
- Conflict Management
- Scheduling and Calendar Management
- Coaching and Mentoring
- Cash Management
Affiliations
Multiple USTA tennis leagues, 4.0,4.5
Accomplishments
2023 USTA Eastern Sectional Finalist 4.0
2022 NYSPHAA Team State Boys Tennis Semi-Finalist
2021 NYSPHAA Section 2 Team Boys Tennis Sectional Champion
2022 NYSPAA Section 2 Team Boys Tennis Sectional Champion
References
References available upon request.
Timeline
Night Front Desk Manager
Tri City Fitness
07.2023 - Current
Package Handler
UPS
09.2022 - 05.2023
Tennis Instructor
Tri City Fitness
07.2021 - Current
Associate of Science - Business Administration
Hudson Valley Community College
High School Diploma -
Bethlehem Central Senior High School
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