Event Management Tools
Connor Keele
Wilmington,NC
Summary
Customer-oriented General Manager experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
2
2
years of professional experience
Work History
General Manager
Drift Coffee & Kitchen
04.2024 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, and schedules.
- Maximized operational excellence by mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee evaluations, and PNL.
- Optimized staffing levels and scheduling, resulting in 15% reduction in labor costs while maintaining peak operational efficiency
Kitchen Manager
Drift Coffee & Kitchen
08.2023 - 03.2024
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Server
Savorez
03.2024 - 08.2024
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Supervisor
Drift Coffee & Kitchen
03.2022 - 03.2023
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Worked closely with store manager to effectively execute service on daily basis
- Controlled food costs and managed inventory
Education
High School Diploma -
Clayton High School
Clayton, NC08.2019
Skills
- Quality Management
- Staff Supervision
- Advertising and marketing
- P&L Management
- Customer Retention
- Leadership and team building
- Customer Relations
- Schedule Management
Software
Microsoft and Google Suites
Interests
Fantasy Football : Regular participant in fantasy football leagues, using data-driven strategies to compete
High School Football Player: Former high school football athlete, maintaining a deep connection with the sport through active participation and following trends
Sports Gaming Experience: Experienced in sports betting and gaming, with a solid understanding of responsible gaming practices
Timeline
General Manager
Drift Coffee & Kitchen
04.2024 - Current
Server
Savorez
03.2024 - 08.2024
Kitchen Manager
Drift Coffee & Kitchen
08.2023 - 03.2024
Supervisor
Drift Coffee & Kitchen
03.2022 - 03.2023
High School Diploma -
Clayton High School
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