Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Lloyd-Jones

The Villages

Summary

Dynamic customer service professional with a proven track record at Enterprise Rent-A-Car, excelling in resolving disputes and enhancing guest satisfaction. Skilled in multitasking and building strong client relationships. I leverage my expertise in customer service to deliver exceptional service and foster repeat business.

Overview

6
6
years of professional experience

Work History

Car Rental Agent

Enterprise Rent-A-Car
04.2021 - 08.2024
  • Greet customers upon vehicle return, ensuring a smooth and efficient check-in process while providing exceptional customer service.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Vehicle Exchange & Upgrade Assistance for any customers experiencing issues/unhappy with their rental car
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Insurance Customer Service Representative

Insure-wise
08.2019 - 03.2021
  • Responded to customer inquiries regarding policy details and claims processing.
  • Assisted in resolving customer issues efficiently and effectively, ensuring satisfaction.
  • Processed insurance applications and maintained accurate records in system database.
  • Educated customers on coverage options and policy features to enhance understanding.

Wholesale Distributor

SA Fishing Company
05.2018 - 07.2019
  • Assisted in inventory management and stock replenishment processes.
  • Supported order processing and fulfillment using warehouse management systems.
  • Learned safety protocols to ensure compliance with industry regulations.
  • Collaborated with team members to maintain accurate product labeling and organization.
  • Develop and maintain strong relationships with wholesale clients, including retailers, boutiques, and corporate accounts, ensuring consistent communication and satisfaction.


Education

High School Diploma -

Park Vista
Boynton Beach, FL
05-2015

Skills

  • Team player mentality
  • Strong multitasking
  • Positive attitude
  • Experienced in customer service and identifying customer needs

Timeline

Car Rental Agent

Enterprise Rent-A-Car
04.2021 - 08.2024

Insurance Customer Service Representative

Insure-wise
08.2019 - 03.2021

Wholesale Distributor

SA Fishing Company
05.2018 - 07.2019

High School Diploma -

Park Vista

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