Connor Lloyd-Jones
Enterprise Rent-A-Car
The Villages
6
years of professional experience
Dynamic customer service professional with a proven track record at Enterprise Rent-A-Car, excelling in resolving disputes and enhancing guest satisfaction. Skilled in multitasking and building strong client relationships. I leverage my expertise in customer service to deliver exceptional service and foster repeat business.
Work History
Car Rental Agent
3 Years 4 Months- Greet customers upon vehicle return, ensuring a smooth and efficient check-in process while providing exceptional customer service.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
- Vehicle Exchange & Upgrade Assistance for any customers experiencing issues/unhappy with their rental car
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Resolved customer disputes to maintain positive relationships and increase customer base.
Insurance Customer Service Representative
1 Year 7 Months- Responded to customer inquiries regarding policy details and claims processing.
- Assisted in resolving customer issues efficiently and effectively, ensuring satisfaction.
- Processed insurance applications and maintained accurate records in system database.
- Educated customers on coverage options and policy features to enhance understanding.
Wholesale Distributor
1 Year 2 Months- Assisted in inventory management and stock replenishment processes.
- Supported order processing and fulfillment using warehouse management systems.
- Learned safety protocols to ensure compliance with industry regulations.
- Collaborated with team members to maintain accurate product labeling and organization.
- Develop and maintain strong relationships with wholesale clients, including retailers, boutiques, and corporate accounts, ensuring consistent communication and satisfaction.
Education
High School Diploma
Skills
Team player mentality
Strong multitasking
Positive attitude
Experienced in customer service and identifying customer needs
Timeline
Car Rental Agent
Enterprise Rent-A-Car
04.2021 - 08.2024Read More
Insurance Customer Service Representative
Insure-wise
08.2019 - 03.2021Read More
Wholesale Distributor
SA Fishing Company
05.2018 - 07.2019Read More
Park Vista
High School Diploma
Read More