Connor Moe
Midland,MI
Summary
Account Specialist with a proven track record at Enterprise Mobility, excelling in client relationship management and branch growth. Proficient at utilizing CRM systems and cross-functional collaboration to drive customer satisfaction and retention. Recognized for problem-solving abilities, effective teamwork, and consistently identifying new business opportunities.
Overview
9
9
years of professional experience
Work History
Account Specialist
Enterprise Mobility
Saginaw, USA
11.2024 - Current
- Manage and direct all maintenance for our 150 truck fleet
- Manage client accounts, ensuring customer satisfaction, retention, and growth
- Identify and pursue new business opportunities
- Collaborate with cross-functional teams to create client specific presentations
- Developed reports to summarize account activity and client feedback regularly
- Utilized CRM systems to track interactions and manage account information efficiently.
Management Trainee
Enterprise Mobility
Saginaw, USA
06.2024 - 11.2024
- Participated in training and development programs to gain industry specific knowledge and skills
- Collaborated with other managers to operate business
- Engaged with customers to gather feedback and improve overall satisfaction levels.
- Enhanced leadership abilities through training and hands-on task completion.
- Assisted in training new employees on company policies and procedures.
Driver
McNeese Logistics
Saginaw, USA
11.2023 - 05.2024
- Contacted customers prior to delivery to coordinate deliveries
- Provided friendly and professional assistance to customers
- Planned optimal routes to minimize delays and maximize time efficiency
- Managed documentation for deliveries, including logs and receipts.
Sales Consultant
Garber Chevrolet Midland
Midland, USA
01.2023 - 09.2023
- Sold vehicles and inventory within the Digital Retail Team
- Exhibited excellent customer service to clients
- Arranged appointments and deliveries for customer orders
- Collaborated with other interprofessional departments within the organization
- Engaged customers to understand their vehicle needs and preferences.
- Collaborated with finance team to secure favorable financing options for customers.
- Utilized dealership software to track sales activities and customer interactions.
- Analyzed customer needs and identified solutions to meet their requirements.
Lot Manager
Garber Chevrolet Midland
Midland, USA
08.2022 - 12.2022
- Organized promotional events within the community
- Coordinated vehicle delivery schedules with sales and service departments.
- Trained new staff on lot operations and safety protocols.
- Conducted regular inspections of lot layout for optimal space utilization.
- Received vehicle shipments, checking physical condition, and processing necessary paperwork for incoming stock.
Intern
Garber Management Group/ Gateway Financial Solutions
Saginaw, USA
05.2022 - 08.2022
- Learned skills and aspects in each department
- Inputted data into accounting software programs
- Processed invoices related to operations expenses using accounting software programs
- Organized and maintained case files, ensuring easy access to relevant information.
- Organized files, documents, notes, and other materials relevant to a case or transaction.
Laborer
Independent Landscaping
Midland, USA
03.2020 - 10.2021
- Communicated with clients to understand project requirements and expectations.
- Inspected malfunctioning equipment and troubleshot issues
- Worked with homeowners to provide lawn treatments
- Restored homes and lawns post flood
Laborer
Wallace Landscaping
Midland, USA
05.2019 - 09.2019
- Applied lawn treatments
- Planted trees, flowers, and shrubs
- Mowed lawns
Co-op
PDKST PLC
Midland, USA
06.2017 - 08.2018
- Performed research to assist with case preparation
- Maintained active and closed files
- Prepared documents to assist with cases
Education
Bachelor of Business Administration - Marketing
Northwood University
Midland, MI05.2023
Associates - General Studies
Delta College
University Center, MI05.2021
Skills
- Customer service
- Sales consulting
- Client relationship management
- Territory growth
- Project management
- Cross-functional collaboration
- Team leadership
- CRM systems
- Excel
- PowerPoint
- Microsoft Teams
- Problem solving
- Adaptability
- Time management
- Organization
- Teamwork
- Interpersonal skills
Volunteer Experience
- Participated in Midland Blooms
- Delta College Athletics Diapers and Wipes Drive
- Adams Elementary School
- Special Olympics
- Go M.A.D Day (Go Make a Difference Day)
- Campus Cleanup
Leadership Experience
- Trained incoming employees, Enterprise Mobility 2024-Current
- Trained incoming employees, Garber Chevrolet Midland, 2022-2023
- Northwood University Baseball Team (GLIAC Div II), 2021-2022
- Delta College Baseball Team (NJCAA), 2018-2021
- Captain Delta College Baseball Team, 2020-2021
Timeline
Account Specialist
Enterprise Mobility
11.2024 - Current
Management Trainee
Enterprise Mobility
06.2024 - 11.2024
Driver
McNeese Logistics
11.2023 - 05.2024
Sales Consultant
Garber Chevrolet Midland
01.2023 - 09.2023
Lot Manager
Garber Chevrolet Midland
08.2022 - 12.2022
Intern
Garber Management Group/ Gateway Financial Solutions
05.2022 - 08.2022
Laborer
Independent Landscaping
03.2020 - 10.2021
Laborer
Wallace Landscaping
05.2019 - 09.2019
Co-op
PDKST PLC
06.2017 - 08.2018
Bachelor of Business Administration - Marketing
Northwood University
Associates - General Studies
Delta College