Connor Palmer
35 Brickyard Road #35,VT
Summary
Driven Customer Service Associate at Essex Cinema, excelling in POS system operation and complaint resolution. Demonstrated strong teamwork and problem-solving skills, enhancing customer satisfaction by 20%. Adept at managing transactions and maintaining a safe environment, consistently delivering exceptional guest experiences through effective communication and collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Essex Cinema
2024.04 - Current
- Assisted customers with inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Processed ticket sales efficiently using POS systems, streamlining transaction workflows.
- Resolved customer complaints promptly, maintaining a positive cinema experience for all patrons.
- Collaborated with team members to optimize seating arrangements during busy screenings.
- Selling theatre tickets and theatre concessions
- Maintaining premises in a clean and safe environment
Education
High School Diploma - Technology Education
Essex Hgh School
Essex VT06.2026
Skills
- Customer service
- Customer support
- Team collaboration
- Sales closing
- Refunds processing
- Work prioritization
- Store maintenance
Timeline
Customer Service Associate
Essex Cinema
2024.04 - Current
High School Diploma - Technology Education
Essex Hgh School