Connor Reed
Watauga,TX
Summary
Dynamic leader with proven expertise in customer service and sales proficiency honed at Alpine Car Wash. Excelled in staff development and conflict resolution, enhancing team motivation and customer satisfaction. Leveraged decision-making capacity and cash handling skills to drive performance improvement. Achieved notable success in employee training and guest service, fostering a positive and productive work environment.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Shift Lead
Alpine Car Wash
06.2024 - 11.2024
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Collaborated with management to develop strategies for improving overall store operations.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Evaluated customer needs and feedback to drive product and service improvements.
CSA
Alpine Car Wash
05.2022 - 06.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
- Increased sales through effective product recommendations and upselling techniques.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Analyzed customer feedback to identify areas for improvement.
- Collaborated with other departments to guarantee customer satisfaction.
Education
Haltom High School
Haltom City, TX05.2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Sales proficiency
- Performance improvement
- Staff motivation
- Staff development
- Knowledge sharing
- Employee evaluation
- Decision-making capacity
- Positive attitude
- Cash handling
- Flexible schedule
- Sales and upselling
Languages
English
Native or Bilingual
Timeline
Shift Lead
Alpine Car Wash
06.2024 - 11.2024
CSA
Alpine Car Wash
05.2022 - 06.2024
Haltom High School
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