Conrad Frodyma
Frankfort,ILLINOIS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
State Farm
Tinley Park, IL
09.2022 - Current
SALES & MARKETING
PROJECTS AT STATE FARM
Life Insurance
Segregated clients by different age demographics, mailed age specific Life Insurance marketing material, then followed up with phone call to set appointments for Producer
Auto & Home Insurance
Originated a follow-up system for prospects by expiration date, called prospects to receive permission to quote insurance. Prepared proposals, presented and closed out sales.
Insurance Review Appointments
Phoned current Home Insurance clients whose policies were renewing and set up a consultation with the Producer
Lawn Crew Member
Tundra Landscape
05.2021 - Current
- Cut trees and shrubs to shape and maintain landscape.
- Cultivated and replanted trees and plants to maintain landscaping areas.
- Performed planting, watering, mulching, and edging of lawns.
- Created and maintained detailed records of landscaping projects for future reference.
- Utilized power tools and landscaping machines to maintain outdoor areas.
- Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
Education
No Degree - Undeclared/Pursuing Consumer Econ and Finance
University of Illinois At Urbana-Champaign
Champaign, IL05.2026
Skills
- Office Equipment Proficiency
- Typing Proficiency
- Microsoft Excel
- Customer Consulting
- Calm and Professional Under Pressure
- Problem-Solving Ability
- Call Center Operations
- Brand Representation
- Team Development
- Computer Proficiency
- Customer Service
- Product Promotion
- Data Collection
- Complaint Resolution
Affiliations
Real Estate Club at The University of Illinois at Urbana-Champaign
Member of The Alpha Tau Omega Fraternity
Timeline
Customer Service Representative
State Farm
09.2022 - Current
Lawn Crew Member
Tundra Landscape
05.2021 - Current
No Degree - Undeclared/Pursuing Consumer Econ and Finance
University of Illinois At Urbana-Champaign