Conrad Henkel
Ellensburg
Summary
Detail-oriented professional with proven expertise in front desk management and event coordination. Committed to delivering exceptional customer service and training team members to enhance overall guest experiences.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Tahoma Athletic Club
Maple Valley, WA
09.2021 - 07.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling for personal training sessions and group classes.
- Maintained accurate records of membership accounts and payments using club management software.
Banquet Captain
Wenatchee Convention Center
Wenatchee, WA
09.2023 - 06.2025
- Coordinated event setup and breakdown for various banquet functions.
- Supervised service staff to ensure high-quality guest experiences.
- Managed inventory of supplies, ensuring readiness for events.
- Trained new team members on service standards and procedures.
Education
High School Diploma -
Tahoma High School
Maple Valley, WA06-2027
Bachelor - Communication
Central Washington University
Ellensburg, WA06-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Banquet Captain
Wenatchee Convention Center
09.2023 - 06.2025
Front Desk Receptionist
Tahoma Athletic Club
09.2021 - 07.2025
High School Diploma -
Tahoma High School
Bachelor - Communication
Central Washington University