Conseulo Lovelady-West
Belleville,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Floral industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Account Sales Executive
Opus Ivs
Dexter, MI
02.2022 - Current
- Prospect for new business through cold calling, email, &social media within an assigned territory
- Close new business sales within an assigned territory
- About 70% Outbound & 30% inbound lead distribution
- Hit & exceed a monthly sales quota
- Work the full sales cycle from opening to closing the sale Work a variety of inbound leads including web leads, call-ins, pre-set appointments, and/or live phone transfers from our SDR's
- Build meaningful business relationships through a consultative selling approach Generate, maintain, and expand the existing database of prospects within an assigned territory.
- Hit key performance indicators (KPI's) including calls, talk time, pipeline, sales, etc.
- Team with channel partners and other industry leaders within an assigned Territory to expand your footprint & brand
Sale Representative
Mayesh Wholesale Florist
Romulus, Michigan
03.2013 - Current
- Assist customers on a daily basics in selling flower and planning wedding and events.
- Contact customers daily to see what their demands and needs are for flowers.
- Source and develop client referrals.
- Develop and maintain a customer database.
- Collaborate with sales manager to strategize sales action plan for new and existing business.
- Monitor competitors, market conditions and product development.
- Understand and aid in transportation solutions.
- Make sales calls to new and existing clients.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with customers and community to establish long-term business growth.
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
CSR
Regional Elite/Delta Global Services
Romulus, MI
09.2012 - 08.2013
- Load and unload baggage, cargo mail and company property from aircraft.
- Direct passengers to/from aircraft.
- Operate various types of ground equipment including tugs, vans, ground power units (GPU), environmental units (heaters/air conditioners), portable labs and deicer units.
- Groom the interior of the aircraft including the servicing of lavatories.
- Transfer baggage, mail and cargo to other carriers/locations.
- Perform security-screening functions in accordance with FAA regulations.
- Direct aircraft movement to/from proper parking locations.
- Provide commissary provisioning for all flights.
- Assist distressed passengers.
- Coordinate and assist flight crew members to ensure a safe and reliable operation.
Customer Service Representative
H&R Block
Wayne, MI
01.2011 - 04.2013
- Greets Every client in a warm and friendly manner on the phone and in person.
- Answer phones promptly and follows proper phone protocol.
- Responds to client needs in a timely, helpful, and courteous manner, regardless of clients attitude.
- Listens attentively to understand client needs and concerns.
- Identifies and communicates products or services to meet clients needs.
- Maintains confidentially of clients and company information.
- Demonstrates proficiency with relevant office systems and tools.
- Manages daily appointments.
Auditor
Motor City Central Parking
Romulus, MI
02.2002 - 04.2006
- Responsible for conducting daily audits on company's revenue.
- Examine internal controls to detect deficiencies and to detect possible fraud.
- Secure, count, and maintain daily cash revenue in safe.
- Verifying records of transactions posted by workers, checking figures, postings, and documents to ensure they are correct, mathematically accurate, and properly coded.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed auditing program to address risks and evaluate regulatory requirements.
Customer Service
Interfirst Wholesale Lending
Ann Arbor, MI
08.2001 - 02.2002
- Introducing mortgage clients to other bank services for cross sell opportunities.
- Interviewed and prequalified prospective borrowers.
- Informed borrowers and related parties of loan options, market conditions, documents and other requirements needed to close the loan.
- Reviewed new loan guidelines, programs, updates and changes.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Education
Associate of Arts -
University of Phoenix
Tempe, AZ2011
High School Diploma -
Romulus Senior High School
Romulus, MI06.1999
Skills
- Sales forecasts
- Strategic Planning
- Negotiation
- Flower arranging
- Shrink minimization
- Computer proficiency
- Conflict resolution
- Good listening skills
- Shipping and Receiving Oversight
- Problem-Solving
- Product and Service Promotion
- Verbal and Written Communication
- Sales Program Coordination
Additional Information
- Awards , Tops Sales Wholesale Employee of The Year, 2017
Timeline
Account Sales Executive
Opus Ivs
02.2022 - Current
Sale Representative
Mayesh Wholesale Florist
03.2013 - Current
CSR
Regional Elite/Delta Global Services
09.2012 - 08.2013
Customer Service Representative
H&R Block
01.2011 - 04.2013
Auditor
Motor City Central Parking
02.2002 - 04.2006
Customer Service
Interfirst Wholesale Lending
08.2001 - 02.2002
Associate of Arts -
University of Phoenix
High School Diploma -
Romulus Senior High School
Similar Profiles
Ryan FindlayRyan Findlay
Senior Account Executive at Opus IvsSenior Account Executive at Opus Ivs
ROBERT PETRIEROBERT PETRIE
Key Account Manager at Opus IVSKey Account Manager at Opus IVS
ALICIA TAUBERALICIA TAUBER
Strategic Account Manager at Opus IVSStrategic Account Manager at Opus IVS
Clayton KovathClayton Kovath
Account Manager at Opus IVSAccount Manager at Opus IVS
Rebecca OverholtRebecca Overholt
Patient Services Intermediate-Heart Catheterization Scheduler at Michigan MedicinePatient Services Intermediate-Heart Catheterization Scheduler at Michigan Medicine