Constance Chambers
Lawrence,MA
Summary
Proven leader with a track record of enhancing customer engagement by 40% at Nordstrom through innovative process enhancements. Skilled in client relationship building and workflow management, I excel in driving growth and improving team productivity. Leveraged cross-selling techniques at Eastern Bank, significantly growing deposits and investments. Committed to excellence, I embody effective conflict resolution and clerical support skills.
Overview
7
7
years of professional experience
Work History
Service Associate 1
Eastern Bank
Andover, USA
04.2022 - Current
- Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
- Leverages and understands the generated Branch Scorecard to identify strategies to successfully grow deposits and investments 30-60% in the first year
- Serving as the branch’s ATM co custodian; ensures it remains stocked, functional, and is balanced daily
- Processed regulatory documents for large cash transactions and monetary instrument sales, achieving 100% regulatory compliance and averting $75,000 in potential fines
- Top ranking branch employee in client satisfaction scoring 9.76/10
Assistant Service Experience Manager
Nordstrom
Burlington, USA
11.2021 - 04.2022
- Introduced process enhancements eg: standardized product flow through return and placement, driving a 40% boost in customer engagement and a 15% increase in overall revenue through improved user experiences
- Actively identified, coached, developed, motivates and supports employees so that they can provide superior service to every customer
- Conducted workload assessments and devised new operational processes that led to a 40% increase in productivity
- Acts as the Standard bearer of the Branch Nordstrom and creates a world-class customer experience
Teller/Relationship Banker/Credit solutions advisor
Bank of America
Reading, USA
02.2019 - 08.2021
- Responsible for handling customer financial transactions like deposits, withdrawals, transfers, money orders, and checking
- Encourage the bank's services, e.g.: seasonal account promotion or an added checking account to customers
- Employee satisfaction champion - Generated and adapted a work friendly “meet me” PowerPoint, to gain inclusion and workplace morale boost
- Experience in loan originations and/or home buyer education
- Knowledge of conventional and/or government guidelines as well as affordable mortgage products, federal lending regulations governing real estate lending
- Analyzed company's 24-month sales results to develop five-year monthly projections by revenue and customer type
Assistant Store Manager
Lumber Liquidators
Woburn, USA
09.2018 - 02.2019
- Collaborate transfers and/or deliveries with store sales personnel to support organized and prompt pickups
- Adding, updating, and maintaining client profiles on SAP
- Responsible for the daily sales floor activities, the selling process and customer service and for aiding in the execution of warehouse/stockroom and sales support
- Outstanding leadership experience, proven successful record coaching and empowering employees to improve percentage of dollars spent
Customer Service Account Manager
WEX Inc.
South Portland, USA
06.2018 - 09.2018
- Expert communication and professional organizations to maintain high visibility and promote sales
- Ability to organize and manage competing priorities effectively across service locations while developing plans for growth
- Promotes a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
- Provided policy and service information
- Aided customers with a warm and professional attitudes
Assistant Manager
Dunkin Donuts
Windham, USA
02.2018 - 07.2018
- Coach and develop restaurant employees to build a strong cohesive team
- Builds partnerships with local business in the local market to build the brand through strong community involvement
- Promoted to Assistant Manager after Six months
- Coordinated schedules and assigned team member shift
- Designed and ordered all incoming and outgoing inventory for customers
Education
Bachelor’s Degree - Business Finance and Financial Planning
Southern New Hampshire University
08.2019
Skills
- Cross-Selling and Upselling
- Workflow Management
- Client Relationship Building
- Clerical Support
- Account Management
- Conflict Resolution
Timeline
Service Associate 1
Eastern Bank
04.2022 - Current
Assistant Service Experience Manager
Nordstrom
11.2021 - 04.2022
Teller/Relationship Banker/Credit solutions advisor
Bank of America
02.2019 - 08.2021
Assistant Store Manager
Lumber Liquidators
09.2018 - 02.2019
Customer Service Account Manager
WEX Inc.
06.2018 - 09.2018
Assistant Manager
Dunkin Donuts
02.2018 - 07.2018
Bachelor’s Degree - Business Finance and Financial Planning
Southern New Hampshire University