Summary
Overview
Work History
Education
Skills
Timeline
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Constance Heinberg

Broken Arrow,OK

Summary

  • Professional with a proven track record at Wsi Logistics, adept in operations support and team collaboration. Excelled in roles requiring the use of RF scanners and advanced computer skills, significantly enhancing inventory management and customer service efficiency.
  • Strong Customer Service skills used at Manpower Group and at Coca-Cola Refreshments. Focused on inbound customer calls and at WSI did face-to-face customer service with in and outbound delivery drivers.
  • Demonstrated excellent problem solving abilities within WSI and Coca-Cola Refreshments working with internal and external customers.
  • Was a highly valued team member at each of the employers.

Overview

7
7
years of professional experience

Work History

Logistics Office Back-Up Assistant

Wsi Logistics
12.2015 - 03.2018
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.


RF Scanner

Wsi Logistics
12.2015 - 03.2018
  • Counted supplies in warehouse and posted totals to inventory records using RF scanner.

Lift Truck Operator

Wsi Logistics
12.2015 - 03.2018
  • Reduced product damages by carefully maneuvering lift trucks in tight spaces and congested areas.
  • Assisted in inventory management, conducting regular stock checks using the lift truck to access high shelves.
  • Upheld cleanliness standards within the warehouse environment by promptly removing debris or spilled materials that could impede safe lift truck movement.
  • Decreased shipment processing time by efficiently staging materials for inbound/outbound shipments using a lift truck.

Explainer of EOB's

ManpowerGroup
07.2014 - 07.2015
  • Encouraged clients/patients to ask probing questions about their coverages
  • Explained to clients/patients their deductible, copayments or coinsurance(s)
  • During Open Enrollment for Certain Customers, encouraged opting for MetLife Dental Insurance and transferred interested customers to licensed Insurance Agents

Inbound Call Center Representative

ManpowerGroup
07.2014 - 07.2015
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers understandable explanations to their EOB's
  • Assisted during Open Enrollment for specified large groups to expedite sales per the Dental Insurance Agent

Call Center Dispatcher

Coca-Cola Refreshments
05.2011 - 06.2014
  • Dispatched Fountain Repair Technicians by phone and by computer
  • Collaborated with Field Service Supervisors to best facilitate technicians within their group per area
  • Contacted customers to advise ETA for repair techs, or to advise of the need to reschedule repair/service.

Education

No Degree - Work Place Computer Skills

GoodWill
Tulsa
09-2015

No Degree - Fork Lift Truck Operation

GoodWill
Tulsa, OK
07-2014

Skills

  • Fast Learner
  • Time Management
  • Computer Skills
  • Team Collaboration
  • Data Entry
  • Operations Support
  • Multi-Line Phone Systems
  • RF Scanner
  • Customer Service
  • Active Listening
  • Excel spreadsheets
  • Attention to Detail

Timeline

Logistics Office Back-Up Assistant

Wsi Logistics
12.2015 - 03.2018

RF Scanner

Wsi Logistics
12.2015 - 03.2018

Lift Truck Operator

Wsi Logistics
12.2015 - 03.2018

Explainer of EOB's

ManpowerGroup
07.2014 - 07.2015

Inbound Call Center Representative

ManpowerGroup
07.2014 - 07.2015

Call Center Dispatcher

Coca-Cola Refreshments
05.2011 - 06.2014

No Degree - Work Place Computer Skills

GoodWill

No Degree - Fork Lift Truck Operation

GoodWill

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Constance Heinberg