Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
1992
1992
years of post-secondary education
Work History
Shift Leader
Smoothie King
Nashville, 37216
01.2024 - 09.2025
Supervised daily operations and managed staff scheduling for efficient service.
Trained new employees on smoothie preparation and customer service techniques.
Monitored inventory levels to ensure product availability and freshness.
Restaurant Hostess
Darfons Restaurant & Lounge
Nashville, Tn
05.2022 - 09.2023
Greeted guests warmly and escorted them to their tables.
Managed reservation system to optimize seating arrangements efficiently.
Coordinated with servers to ensure timely service for guests.
Answered phone calls and handled customer inquiries professionally.
Maintained cleanliness and organization of the host stand area.
Assisted in training new staff on hosting duties and procedures.
Collaborated with management to address guest concerns promptly.
Monitored dining area for guest satisfaction and comfort levels.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.